Better Business Bureau of Central Florida - Longwood, Florida

Zenaida S. B.

Placed an order from Temu they came together. Was told I needed to send them back in three different box. Sent items I never ordered. Also was told my refund will be less because of shipping charges. So you loose all around.

Deano M.

As a business owner let me warn the consumer that this organization is a total scam and a fraud. Any company just needs to pay for the "accreditation" status that they act like is a reward to companies that are highly upstanding. Its not at all, its a paid for marketing scam.

Some more behind the scenes details, they also promise companies qualified leads as a benefit of the service. Again, marketing scam. But those leads were even all completely bogus. So scam for both the consumer and the business looking to do this for marketing only purposes

After a few years we realized this without any doubt and cancelled our service. We had to make the request several times and they continued to bully us into paying invoices they would send.

Once they finally accepted the cancellation they immediately became harassing us about the logo usage which is buried on our website. We do not control our own website and since we did remove it quick enough (even though i explained the difficult position we were in) they have threatened my company with legal action.

As a consumer, I have attempted to use BBB to settle disputes with bad companies and literally didnt get anywhere. The truth is they have absolutely no authority over anything or anyone so frankly if I ever did receive a BBB complaint I would throw it in the trash, and this is coming from a business owner of a very reputable 5star rated company with award winning service.

Despicable fraud of a company through and through. Good riddance.

C H.

Thank you to the BBB for upholding clear guidelines that ensure fair and honest reviews. There are specific protocols in place that outline when and how a complaint will be addressed or closed—people just need to take the time to read and understand them.

Unfortunately, we recently dealt with an individual who ignored these guidelines, attempting to manipulate the system after demanding a refund outside of our clearly stated contract terms. When their demands weren’t met, they resorted to posting reviews with false and defamatory information across multiple platforms using multiple accounts, including fake and newly created profiles, in an effort to force us into a resolution that was never agreed upon.

We’re grateful the BBB doesn’t allow its platform to be misused in this way. Clear guidelines exist to ensure the system is fair, preventing spam, illegitimate reviews, and bad-faith attempts to harm reputable businesses.

Eric H.

I had a horrible experience with a company that went unresolved, yet the case is considered closed by BBB and the company still has an A+ BBB rating. Further, BBB does not allow consumers to write a review on a company if the consumer has filed a complaint with BBB against the company. If BBB won't let a consumer post an honest review about a company that the consumer filed a complaint about, then the ratings are meaningless.

Carol W.

My case was closed after I was told many times by BBB that I was not responding to Del-Air A/C and Heating Company’s attempts to resolve my complaint. Not only did I respond many times and leave several messages, I also supplied photos and documentation supporting my complaint.

Thank you for responding. The person who is in charge of my case has reached out to me and is reopening my complaint. I am hopeful there will be a resolution of this matter.

10/19/24 update: My issue with Del-Air has been resolved. It definitely took longer than it should have, but I am happy to report that I now have the correct air conditioner for my home and I’m living comfortably at last.

Lily

Neither my review nor complaint about Marriott Vacation Worldwide was published by this BBB. This BBB is unreliable and can’t be trusted. I received an email from Sabrena C. that the case was closed.

Lynn

I’ve used the Better Business Bureau a few times online and I think they’re amazing are used Better Business Bureau after I’ve argued with my point with companies and made documentation and don’t get anywhere then I write a complaint pretty simple and BBB website. I find the company and I share all the details next thing I know I’m getting calls from corporate customer relations, how can they help? I explain the situation they get on the service department. Next thing I know people are out fixing my things now things are working, which are waited months for someone to reply. Bottom line is I’m not sure what kind of clout they have but every time I use them, they’ve made things happen very pleased, so give it a try if you have legitimate, documented,they are definitely in the wrong proof and the Better Business Bureau will definitely help you

PropertyRentalsOrlando

The BBB closed my case without resolution. It is best to skip this process and take the merchant to small claims court. It was a waste of time. All the merchant did was whine, write a bunch of lies in his response and attack me. The response did not have any type of resolution and the BBB case was closed. If you are in need of remodeling services and come across Berrett remodeling & handyman services, Run!!!!! He will take your money and rob you blind. He will conduct unlicensed electrical and plumbing work in your home. He made it clear to the BBB that he did such work unlicensed and the BBB just closed the case.