Sierra Landscaping Materials, Inc. - Placerville, California

Debi S.

What a great experience! When we went to look at the different types of bark, soil, and rock, the folks there were very helpful in our decision making process. The best part was delivery...Tom dropped all 3 products with absolute PRECISION in our driveway! It made the job so much easier to have everything strategically placed. We are extremely happy with the service and products we got from Sierra Landscaping Material.

Kalen E.

BEST deal on concrete mix around! And even obliged our request for a slightly bigger yard to account for slight underestimation. Also, the quality was prime! Definitely will be visiting again.

Adrienne S.

I have purchased soil for my garden beds at multiple places in the area and this has been the cleanest soil by far (no plastic bits and other contaminations in the soil). They definitely put care into the mixture, and the chicken manure and compost are quality as well. Will be coming back here for all my soil needs. Highly recommend

Laurie O.

Bad customer service with Manager! We went back-and-forth for 10 minutes on phone trying to figure out what I needed. I was ordering redwood bark & he said only option was “shredded” redwork bark. I told him I did not know what shredded was but his answer was it’s bark. Made no effort to look up previous order and took no responsibility for not making sure I got correct product-although I made it clear I didn’t know what he was selling me. He should not be in Customer Service.

R R.

Although the people we talked to and the delivery guy were nice, the product was terrible. We ordered a combined total of 10 yards of their organic planter mix and compost, and it's terrible. Nothing will grow at all. We are not new gardeners and the stuff I planted in wine barrels with different soil grew well. We're very disappointed. It has no life, doesn't drain right, and I found a few pieces of what looks like tire in it. A complete waste of money for dead dirt.

Ashley M. #.

My husband called your company and asked how much rock he could get delivered that day and the girl said a few different load sizes but the biggest was 12 yards. She did not say your company can deliver More at one time IF he waits a couple days or that IF he needs more there are better cost effective options.

We ordered 12 yards and are Very confident we did NOT get 12 yards. But no resolution or partial refund.

1st call after Delivery: Nancy answered. I explained how my husband saw your limited time savings of 5% ad and that you meet or beat most competitors pricing and he thought you guys would have his best interest at heart & that he would be getting fair prices and good information.

Nancy said the website does Not say you meet or beat prices - it may say you meet but Not beat and was Very rude & snotty about that behaving as though I was lying.

Then Nancy said it is Not her fault we didn’t look around Before choosing you guys! Placing blame solely on us for Not choosing another cheaper company or Making Sure they Price Matched or Making Sure they Informed us of Cost Effective Load Sizes

I, also, explained that as customers we are Not experts in this trade and we do not know about certain yards being different prices and that as a courtesy we should have been informed on what size load would be More Cost Effective - Nancy said whoever takes the order Does inform the customers of what is more cost effective.
* The man, Tom, who I spoke to when I called again to check if owner was in said the Opposite, I’ll go over that below.

I called a 2nd time to get the Owner Information
Tom Answered and was rude immediately and brought up our order and the "situation" despite me ONLY calling back to get OWNER INFORMATION.
At one point Tom said "why do I need to tell the customer what’s more cost effective That’s not my job!"

Tom Acknowledged the girl who placed the order did not discuss with my husband about any other cost effective options like how a full 16 yards (he interrupted with you mean 18 yards?) is not much more and how during the weekend it is “landscaping” prices according to Tom and that’s why it was so high.
And he reiterated how it is not their job to help us get a good deal!

No one informed us of Other cost effective options regarding load size or timing of the delivery. And when I called this morning this was my MAIN issue but;

None of your employees demonstrated empathy or even Understanding at Any moment. None of them took responsibility for anything or their parts.

NANCY AND TOM blatantly mistreated me, told me I was Wrong even though I have Screenshots of your website and google ad.

I never said anything to your employees other than trying to discuss the situation that happened. Nancy and Tom were Defensive and rude right from the start.

Every customer should be valued and be treated properly. Employees should be respectful, considerate and informative so their customer can get the Best Experience with your company.
It encourages repeat customers and many customers do have multiple projects.

I hope you can resolve this issue in a fair manner and make up for my mistreatment by your employees.
I would like to be Able to leave a Positive review for your company on Facebook, Yelp, Google and Angie’s List.

TIM the OWNER did NOT resolve the issue & was Not much better than his employees.
He told me he couldn’t do anything for the order we already made and all he could do was tell his employees to be nice when I called.
Then when I mentioned reviewing them on all the places Above he said he can offer a discount on our Next order with them and will base the discount amount on the load size.
He did not even Acknowledge the Possibility of being shorted!

Staci O.

Steve and the crew at Sierra are incredible. Not only did they find the specific materials and special order them but they also accepted a shipment of soil amendments when another supplier couldn’t get their truck down my street! Top notch service and people who care. I can’t imagine ever needing to work with anyone else. Thank you!!!

Inga4020

These have been my GO TO guys for rock - gravel - mulching material and cement. Always get great service and a fair price whether I pick it up or they deliver. Going over there tomorrow to order 4 yards of rock for my roadway and they will deliver same day...love these guys.