Wetumpka Water Works - Wetumpka, Alabama

Wetumpka Water Works is a well-known water utility company located at Address: 2909 Elmore Rd, Wetumpka, AL 36092. This company is easily accessible by various modes of transportation, making it convenient for customers to visit.

Wetumpka Water Works offers a wide range of services related to water supply and distribution. As a water utility company, their primary focus is to ensure that their customers have access to clean and safe water at all times. They have a team of experienced professionals who are dedicated to providing excellent customer service and addressing any concerns that customers may have.

One of the standout features of Wetumpka Water Works is their commitment to accessibility. The location has a wheelchair accessible entrance and wheelchair accessible parking lot, making it easy for people with mobility challenges to visit the premises. Additionally, they accept both debit cards and credit cards, providing customers with multiple payment options.

According to online reviews, Wetumpka Water Works has received a mixed response from customers. While some have praised the company for their reliable service and friendly staff, others have criticized them for issues such as billing errors and poor communication. However, it's important to note that the company has a total of 14 reviews on Google My Business, which may not be representative of the experiences of all customers.

Despite the mixed reviews, Wetumpka Water Works remains a popular choice for many customers in the Wetumpka area. Their commitment to accessibility and convenience, along with their focus on providing essential water services, makes them a valuable resource for the community.

If you're looking for a reliable water utility company in the Wetumpka area, Wetumpka Water Works is definitely worth considering. With their convenient location, accessible facilities, and range of payment options, they make it easy for customers to access the services they need.

To learn more about Wetumpka Water Works and the services they offer, be sure to visit their website. Here, you can find more information about their billing policies, service areas, and contact information. By exploring their website, you can get a better sense of what this company is all about and how they can help you with your water needs.

Overall, Wetumpka Water Works is a solid choice for anyone looking for a reliable and convenient water utility company. With their focus on accessibility, customer service, and essential water services, they are a valuable resource for the Wetumpka community. So why wait Visit their website today and see what they can do for you

Reviews of Wetumpka Water Works

Austin Thornell

1/5

I set up a business account with them and never received a bill due to the mailman not delivering mail to our mailbox because it was a new address. After not receiving any bills from any of the utility companies I decide to start calling so I can figure out the balance, pay the balance, and set the bills up on autopay. The utility companies told me that the mail was being returned and that’s why I haven’t received the bill. Of course I had a late fee on both the power and water since I wasn’t aware of when it was due because of not receiving the bill in the mail. Alabama Power credited me back the late fee and was able to help me set it up on auto pay so I don’t ever have to worry about a physical bill in the mail again and possibly missing the payment. Wetumpka Water Works on the other hand showed absolutely zero grace and said it didn’t matter that the bill had been returned to sender that I was still liable for the late fee. Now granted it was only around $4 which isn’t making a dent to in anybody’s bank account however it’s still the principle of the matter that they are unwilling to show any grace on a situation that I had no control over. If there was another water company I would be switching immediately. The staff could have handled the situation a little better and at least shown some empathy while still enforcing policy but instead she decided to be very rude about it.

Archie Campos

5/5

Staff is very friendly and helpful! They've made payments easier too!

Debra Cooper

2/5

I don't understand why my bill is for 2000 gallons. I'm getting our maintenance to check it out.

Ronnie Morgan

1/5

Tried to fill our pool. The pool was leaking and we didn't know it. Once we figured that out, we stopped trying to fill it. And we, expectedly, got a large bill. Someone at the office told my wife that they would work with us on the bill. 30 days later, we're shut off because we still have a balance due, despite making payments toward the balance. "We don't see any payment arrangements on your account..." Ok. Why didn't the person who told my wife that they would work with us put something on our account? "I don't know". My wife goes back up to the office to work out payment arrangements, only to find out that they don't do payment arrangements for pool fillings... Which means after the pool is fixed, I need to save up a ton of money before I can try to fill it again. But that's fine. The problem is that we were lied to. We were shut off thinking everything was fine. After all, I was making payments. Now I have a reconnect fee, and a house payment to figure out how to pay now, just so I can get my water turned back on. They seem friendly at first, but then they've got you where they want you. Don't believe anything they say!

Ryan

1/5

Water is terribly expensive and service is awful. What would be $12 in other districts is $50 here . Guess the yarn plant didn't pay off so now we foot the bill

Jessica Ballentine

5/5

Wetumpka Water Works has always been a pleasure to work with. I've never had any issues with my bill and I've lived in this small town for four years. They do their billing towards the end of the month, so around the 29th, 30th or 31st (if there is a 31st in that month) of every month you can go by there office and pay your bill. Hell, you can even call them and pay your bill over the phone. Yes, they're paper bills do show up a week or two after they completed their billing cycle. However, if you know when their billing cycle ends and you're that concerned about paying your bill on time, go by their office or give them a call. The staff is very friendly, I've never had to deal with a rude customer representative of the Waterworks. Hope my five stars helps you out cuz damn guys 1.3. Give out more suckers! 🙂

Letecia Floyd

1/5

Horrible company Staff and all!!! Paid my bill and they still cut me off I’m at the ER dealing with an emergency situation with my child and 4:30 slipped pass me was able to provide documentation showing how severe it was but bc it was paid but not before 4:30 They cut me off. After being discharged the hospital we come home with no running water I had to get completely ugly with the emergency service guy that finally had enough heart to come turn my water back on that night. Called first thing the next morning and this staff starting from management on down is HEARTLESS NOBODY SHOWED ANY EMPATHY towards my situation

Mark

4/5

I adjusted my previous review. The staff is very friendly, and I don't blame them for the issue I had. I just wish there had been a way to resolve it without having to bear the cost of use not of my own making.