Suwannee Valley Electric - Live Oak, Florida

Suwannee Valley Electric Cooperative: A Comprehensive Overview

For residents and businesses throughout the Suwannee Valley region of Florida, Suwannee Valley Electric Cooperative (SVEC) stands as a vital provider of electricity and a cornerstone of the local community. Located at Address: 11340 100th St, Live Oak, FL 32060, SVEC operates as a member-owned, not-for-profit electric utility, dedicated to delivering reliable power and exceptional service. With a dedicated phone line at Phone: 8004474509 and a comprehensive online presence at Website: svec-coop.com, SVEC strives to be readily accessible to its members.

Company Background and Specialties

Established in 1938, SVEC has a long and proud history of serving the Suwannee Valley. As an electric cooperative, SVEC’s primary specialty is the distribution of electrical power to its members – individuals and businesses who have chosen to become cooperative owners. Unlike investor-owned utilities, SVEC operates under a governance structure that prioritizes the needs of its membership, ensuring that decisions are made with the benefit of the community in mind. The cooperative’s commitment extends beyond simply providing electricity; it focuses on delivering value through reliable service, community engagement, and energy efficiency programs.

Location and Accessibility

SVEC’s headquarters and main office are situated at 11340 100th St, Live Oak, FL 32060, placing it strategically within the service area. This location facilitates efficient operations and direct contact with members. SVEC is committed to ensuring accessibility for all members. The facility boasts a wheelchair accessible entrance and a wheelchair accessible parking lot, demonstrating a dedication to inclusivity. Furthermore, the cooperative offers a range of onsite services, including billing assistance, outage reporting, and energy efficiency consultations, designed to simplify the member experience.

Member Feedback and Reputation

SVEC currently has 128 reviews on Google My Business, providing valuable insight into the experiences of its members. The average opinion is 2.6/5, indicating areas for potential improvement while also highlighting positive aspects of the service. These reviews reveal a mixed bag of experiences, with some members praising the reliability of the power supply and the responsiveness of the customer service team, while others express concerns regarding outage resolution times and billing accuracy. It’s important to note that the cooperative actively monitors and responds to member feedback, utilizing it to refine its operations and enhance the overall member experience.

Key Features and Services

• Reliable Power Distribution: SVEC is known for its commitment to providing a stable and dependable supply of electricity.
• Community Engagement: The cooperative actively participates in local events and supports community initiatives.
• Energy Efficiency Programs: SVEC offers various programs designed to help members reduce their energy consumption and save money.
• Outage Management: SVEC employs a comprehensive system for monitoring and responding to power outages.
• Member Services: Accessible billing, support and information.

Contact Information and Resources

For immediate assistance or to learn more about SVEC, members can utilize the following resources:

• Phone: 8004474509
• Website: svec-coop.com
• Address: 11340 100th St, Live Oak, FL 32060

SVEC’s commitment to its members, coupled with its dedication to reliable service and community involvement, makes it a trusted provider of electricity in the Suwannee Valley. Ongoing efforts to address member feedback and improve service offerings demonstrate a continuous pursuit of excellence.

👍 Reviews of Suwannee Valley Electric

Rebekka

1/5

This company will take a MONTH to install your meter and cut your power on for a new construction home after you receive your Certificate of Occupancy. Expensive as all get out, literally never answers the phones, just doesn't care because they know we don't have a choice but to use them. If you can choose not to move or live somewhere serviced by them, please do so, for your own sake. I am now moving everything but the essentials into my new home because it won't have electricity until a month from now, and I've already paid my deposit and set up my account with them. Literally just need a meter installed and power cut on and I'm not scheduled for a month.

Jane D.

5/5

Incredible service. Friendly technicians. We went from no power and a pole down to up and running within hours of our phone call. It's the day before Thanksgiving. We thought we wouldn't have power until next week. That's great service!! Special thanks to Evan, a true professional, for making it happen.

Tiara W.

1/5

I’m so tired of our power going out for no reason. I’m so tired of dealing with a power company that doesn’t maintain or improve its infrastructure. Just because we live in the country, that doesn’t mean we deserve to be taken advantage of. I wish someone would hold this company accountable for their BS. But because they’re a cooperative, nobody can touch them.

Victor R.

1/5

*Update: Just experienced Helene. Wonderful experience. I notified them right after the storm that the power line that connects us to the power pole was ripped out during the storm. What do they do? They turned the power on and left our house to be the only house on our street with no power. If I could leave zero stars I would.* Absolutely terrible. My power can go out when the sun is out with no clouds in the sky. This is the worst experience I’ve ever had. I moved here with my wife to closer to her family and I honestly think this was the worst mistake of our lives. I hate living in Suwannee County. I feel like Job just no reward on the horizon just more pain.

George B.

5/5

A customer friendly, service oriented, efficient power company. Ive had three occasions where I lost power due to storms causing trees to fall on power lines. All three times, within days, I got power back where I expected to wait weeks because of the amount of lines down. I also love that they are instituting alternative power production solutions like solar power generation that is much more ecofriendly.

charity G.

5/5

We had the high fiber internet installed the week before our outage. We thought maybe they just plugged something in that tripped the breaker. We did a lot of our own troubleshooting and when we finally wrote on app that our service was out, we were not expecting less then an hour we would have a tech at our door. It being Sunday, we were planning on it being out for an extended time. The tech was friendly, knowledgeable and prompt. I don’t write many reviews but felt the need to here. Thank you!

Jim F.

5/5

I want to thank Suwannee Valley Electric for the excellent job of getting our service up after the hurricane. To get our service restored after 4 days with hundreds of poles down, was a great accomplishment.

Paula C.

5/5

Really pleased with the level of customer service. Thanks for patiently explaining the process of getting our power turned on. We're also looking forward to the fiber optics. 😉