Sturm, Ruger & Company, Inc. - Prescott, Arizona

Cody Hale

I recently purchased an LC Carbine and due to bad design and poorly worded instructions provided by Ruger in both video and text format, the firearm was damaged while converting it to left hand use. I sent it back to Ruger and was told that the firearm was unserviceable and I could purchase a new one at a discounted price. While not the solution I expected, I accepted.

Customer service was shaky through the process. The agent assigned to my RA would not return my calls and the other customer service agent I spoke to basically gave me a too bad, so sad speech. Eventually I got ahold of someone who was willing to work this problem out and got me in contact with a manager and got my original customer service agent to finally call me back. So a big thank you to that person.

Needless to say, I am but wary of doing future business with Ruger. We’ll see how I feel after I take some time to cool from this experience.

Richard Evans

Dropped my Super Wrangler and broke rear sight; told Ruger about this ,they sent me a new one for free . big thumbs up to Ruger This and replacing barrel on an old GP100 also for free is the reason i tell all my friends to only buy Ruger.
I’m not American by birth so i leant towards European guns ,but Rugers customer service have convinced me that Ruger is the way to go.

Alex SAMANO

Hey Ruger, I love my 10/22 but how about another option. What if you made a 10/57 same concept but use 5.7x28 instead. I bet it would sell very well.

Grease Monkey

Seem to be accurute, durable, good quality guns, especially the older model 77 rifles. Bought a ruger 77/17 once and will buy another ruger again. However it seems there are hardly any Ruger guns available new, otherwise I'd give this one a five star.

Bruce Dinoff

I have 4 Rugers and their customer service is extraordinary. They have been quite helpful and friendly and I will always keep at least 1 Ruger .22 on hand.

Gene Moik

Excellent customer service!
One of the Rugers that I have is 22/45 Mark II, manufactured back in 1996. Bought it used. After many thousands of rounds, had a problem with lead build up in the barrel. Send it back to Ruger. Ruger repaired the gun very promptly and charge free. No BS.
Thank you, Ruger.
Will buy more of your great product and recommend to friends.

David Rodolff

I had an old Ruger firearm that I discovered had been part of a safety recall decades ago that I was unaware of. I contacted Ruger and they did everything for me. From sending a shipping box and label, to even giving me a free state compliant magazine when it was returned.
Total rock stars.

N. J. P. ShoreLife

Second time I had to use their customer service and another 5 star experience! Due to theft, I lost the wrench for my threaded adapter for the SR22. After having a hard time finding a suitable replacement I called Ruger , less than 2 min on the phone, had one sent to me complementary within a week.