South Alabama Electric Co-Op - Troy, Alabama

Address: 13192 US-231, Troy, AL 36081, United States.
Phone: 3345662060.
Website: southaec.com
Specialties: Electric utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 24 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of South Alabama Electric Co-Op

South Alabama Electric Co-Op 13192 US-231, Troy, AL 36081, United States

☎️3345662060

⏰ Open Hours of South Alabama Electric Co-Op

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

South Alabama Electric Cooperative: A Reliable Energy Provider

For residents and businesses in south-central Alabama, the South Alabama Electric Cooperative (SAEC) stands as a cornerstone of reliable electricity delivery. Established to serve rural communities, SAEC has grown to become a respected electric utility company, dedicated to providing dependable power and exceptional customer service. Located at Address: 13192 US-231, Troy, AL 36081, United States, and easily accessible via their phone number Phone: 3345662060, SAEC consistently strives to meet the evolving energy needs of its membership.

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About South Alabama Electric Cooperative

SAEC operates as a consumer-owned cooperative, meaning itâs governed by a board of directors elected by its members. This structure ensures that the cooperative remains focused on serving the best interests of its customers. Unlike investor-owned utilities, SAECâs profits are reinvested back into the system â improving infrastructure, lowering costs, and enhancing service quality. The cooperative is deeply rooted in the communities it serves, fostering strong relationships and contributing to local economic development. SAECâs commitment extends beyond simply providing electricity; they prioritize safety, reliability, and community engagement.

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Key Features and Services

Reliable Power Delivery: SAEC is committed to maintaining a robust and resilient power grid, minimizing outages and ensuring consistent electricity supply.

Member Ownership: As a cooperative, members have a direct voice in the decisions affecting their utility.

Community Focus: SAEC actively participates in local events and supports community initiatives.

Energy Efficiency Programs: They offer resources and programs to help members reduce their energy consumption and save money.

Smart Grid Technologies: SAEC is actively investing in smart grid technologies to improve grid efficiency and reliability.

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Location and Accessibility

The SAEC headquarters is conveniently located at 13192 US-231, Troy, AL 36081. The facility is designed with accessibility in mind, offering a Wheelchair-accessible car park and a Wheelchair-accessible entrance. This commitment to inclusivity ensures that all members can easily access services and information. The cooperativeâs service area encompasses a substantial portion of southern Alabama, providing power to thousands of homes and businesses. Detailed maps and service area information are readily available on their website.

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Customer Feedback and Reputation

The South Alabama Electric Cooperative has garnered positive feedback from its members. Currently, the company boasts 24 reviews on Google My Business, with an Average opinion: 4/5. These reviews consistently highlight the cooperativeâs responsiveness, reliability, and commitment to customer satisfaction. Members appreciate the friendly and knowledgeable staff, as well as the organizationâs dedication to providing a dependable power supply. Common themes in the reviews include praise for prompt outage restoration and effective communication during emergencies. While there are always opportunities for improvement, the overall sentiment towards SAEC is overwhelmingly positive.

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Website and Resources

For comprehensive information about SAEC, including billing details, outage reports, energy-saving tips, and upcoming community events, visit their website at Website: southaec.com. The website is user-friendly and provides easy access to all essential resources. Members can also manage their accounts online, pay their bills securely, and report outages directly through the websiteâs portal. SAEC also maintains an active presence on social media platforms, sharing updates and engaging with members.

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Contact Information

To contact South Alabama Electric Cooperative, please call Phone: 3345662060 or visit their headquarters at Address: 13192 US-231, Troy, AL 36081. The cooperativeâs website, southaec.com, also provides various contact options, including email and online contact forms.

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👍 Reviews of South Alabama Electric Co-Op

South Alabama Electric Co-Op - Troy, Alabama

cilantro F.

1/5

The corporate greed that runs through this company, is ridiculous. I've NEVER had a bill be sooooo HIGH. EVER. And I've lived in arizona, I've lived in oregon, I've lived in Colorado, etc. This is by far the worst company yet. So because there was a rare winter storm, you're going to take advantage and charge people out the a$$ for it? Shame on you guys! How is anyone able to pay this absurd insane amounts that you have charged us?! Shame on you!

Alyssa H.

5/5

We absolutely love South Alabama Electric Cooperative. Not only has our bill always been reasonable, especially in comparison to friends and families bills who live in North Alabama, and our under Alabama power, but the customer service here is unreal.

In the early morning hours of Saturday, September 7th, our power cut off. It was 1:15 am and everything shut off. It had been raining all day, but no thunder or lightning, so we were puzzled. My husband got in his truck, as I stayed home with our two very small children, and he went to observe who all had lost power.

He uncovered that it was only us. When I checked on the website, I noticed that South Alabama Electric Cooperative had already accounted for our outage… I didn’t even have to call in.

My husband and I started to worry, as we just assumed that because we were the only house without power that we probably wouldn’t receive service for at least several hours or maybe even until Monday. We were worried about the $400 worth of groceries that we had just put in the fridge, and the fact that our freezer is full of pumped milk as we currently have a newborn at home…

However, to our pleasant surprise, a South Alabama Electric truck pulled up to our house within half an hour.

The gentleman was so kind, and told my husband that he felt like he knew exactly what was going on because of the rain that had set in all day.

Sure enough, within about 15 minutes of his arrival, all the power was back on in the house. Our children were able to go back to sleep in a comfortable house, none of ourgroceries spoiled, and none of our milk unthawed in the freezer. We cannot thank them enough for how quick and efficient they were in servicing our home.

stephen D.

5/5

I'm always impressed and amazed that when we do have a seldom outage, the company responds and has the problem fixed very fast.

Stephanie G.

5/5

These guys work their butts off from the moment they get a call until it’s finished. There are also staff you don’t see working in the background who dispatch calls that spend just as much time away from their families when the lights go out. They all have my praise. I wouldn’t want to do such a dangerous job in such a environment. I love everything they do. Stay safe guys and girls!

Juawana M.

5/5

Nathan Madison Jr 50 yrs of service will be truly missed and honored!!

Debi H.

5/5

I think the guys are awesome! They risk their lives in the pouring rain and storms to make sure we have electricity to be comfortable while they are in danger and away from their families. Thank you for all your hard work and for risking your lives so I have power! You'll are my heroes!

Mike S.

2/5

My original estimate on the phone was 250.00, final bill 950.00. It took them seven hours to run three lines with a 120 plug, and hang two spotlights all within 30 feet of breaker box. Good work...way too expensive due to slow work.

Serena P.

1/5

Insanely expensive/ power goes out at my address all the time/ unhelpful when you call/ stuck with them with no other options. I moved to a cheaper place because I lost my job and the power bill is so insane that I’m paying more here than I was at a house in which the rent was 300 dollars more... This company is borderline criminal.