Rountree Moore Ford - Lake City, Florida

derek K.

I've been to plenty of dealerships to buy vehicles and this was definitely one of the best dealers I've worked with. Adam English was my sales person and he was awesome, they arnt pushy with the usual dealer stuff and are quick to explain things you may not understand. They immediately gave me a fair trade value and a great price on this truck. Overall a great sales staff here ready to give you a great experience.

javier M.

Got a really good deal on a brand new 2024 Ford Ranger with the help of Emmett Philpot (whom I highly recommend). This is the second time in three years that I get a vehicle from this dealer. Definitely worth the drive.

James M.

Jesse Somervell was our salesman. By far the best experience I’ve had at buying a car. Jesse went above and beyond helping us get the vehicle we transaction and an outstanding salesman.

Chance W.

I’m not usually one to leave a negative review, but I feel this is necessary. I had been communicating with a salesman for several days and even scheduled an appointment to view, and most likely purchase the car, as I already had financing secured. I then drove two hours from Tallahassee, only to arrive and be told the car had been sold the night before.

I understand that car sales operate on a first-come, first-served basis, but my issue is with the complete lack of communication. No one informed me that the car had been sold, despite knowing I was making a long trip with the intent to buy. Additionally, at no point was I offered the option to place a deposit or told that others were interested.

Overall, this was a frustrating and disappointing experience. Hopefully, others have better luck, but I can’t recommend this dealership based on my experience.

Lance G.

My wife loves her blacked out 2024 4x4 Jeep Grand Cherokee. I went into the store find the right car and my sales guy Levi found exactly the car I wanted in Miami and brought it up to Lake City. Stephen Jones General Manager and Mike Kelley finance / sales manager worked very hard to get this car into my budget. Highly recommend doing business with them.

Kayla C.

This will be long but your going to want to read it. I wish i didnt even have to pick a star!

THE WORST! Ill try to keep this as brief as possible but they are by far the worst dealer I have EVER experienced in my life. I purchased a car ( 2022 Nissan Altima) from them in Oct 2023. 1 month of me having the car, the driver passenger side window regulator was coming out of the window. No biggie I have a manufactures warranty, so Rountree informed me to take it to Nissan, which I did. Nissan ordered the part, I came back they put the part on but I was also hearing a ticking in my driver window. He looks at it said my regulator was on the verge on going out now on the driver front also. For 3 months they would get regulators in and try to put the part on but the bolt pattern was not matching up. ( tech thought the warehouse as sending the wrong part) Finally after my 4th trip up there the Tech informed me the wrong year door was on the drive side. I was shocked and took it to Rountree, there was no mention on the car fax report of any damage to the driver side of the car. For the past 7 months they have tried to put me off, ignored me, and just not do anything. Even came to my job, picked up the car to have it inspected by one of their techs, with them picking it up and needing it for the whole day I asked if I could have the oil changed since it would already be there. Was told of course, no problem. When they dropped the car back off that same day around 5:30 pm the oil wasn't changed and nobody could give me any info on what was decided. Went back the next day to see why the oil wasn't changed and I still haven't heard anything about this door. Got a half behind apology that was the only explanation " Im sorry" . After going back and fourth and doing my own research I found out the model of my car ranges from 2019- 2024. So needless to say my warranty does not cover parts on anything but 22'. Since that is the year for the car. Finally got an appointment, since my warranty is Null and void at this time with the wrong parts and door. Rountree says bring it to them and they will solve the problem. I was very direct and explained to them I want the correct year door on the car. My warranty is useless which is why I purchased the car in the first place. He insured me they would get it taken care of, and handle the oil change. When I got the car back I first notice there was a different tire on the drive front now. Continentals where on all 4, now there's a Bridgestone on the front driver with a DOT of 2019, no explanation for that, then I was informed they could not replace the door. It was to expensive.

Lets fast forward to today. Not only is the drive door the wrong year, the driver passenger is also the wrong year. Now as I drive down the road it alerts me that the door is opened/closed and beeps the entire time. I don't feel it is safe for anybody to ride in the back, let alone my children . I attempted to email the GM, no response. No surprise there. I don't want anyone to ever have to deal with what I have dealt with it. I traded a PERFECT truck in, to get completely screwed by these people. If i can help from keeping others get scammed, that's ALL the matters.

-2 wrong year doors
- driver tire taken during oil change - never replaced
- manufacture warranty - null and void

(sorry if there are errors, I'm sure anybody can understand my frustration)

DONT BUY ANYTHING FROM HERE!

Barbara G.

We absolutely recommend the service department at Rountree Moore Ford in Lake City, Florida. Each time we visit, Donald Johnson is very friendly and always ready to help. He makes you feel welcome!

Rob B.

I recently purchased a 2022 F-150 from Roundtree Moore Ford. I had a great experience from start to finish. My Salesperson, Wesley Oliver was exceptional and made my experience super easy. I would recommend working with him to anyone that steps through the front doors of this dealership and plan to use them in the future!