Richert Lumber Ace Hardware - Pleasanton, California

Cliff P.

I just want to give a shout out to the following Richard Lumber team members. Megan, who handled our interior hardwood doors order in a timely and professional manner and to Frieda and Clint in the paint department, who’s knowledge and expertise in paint products made a huge difference with the outcome of our project. Additionally the Benjamin Moore Rep, Bob, also jumped in to assist with advanced painting techniques and suggestions.

Thanks again for helping make our interior door project a tremendous success!

ram M.

I shop here all the time for all my hardware needs. Reason: They are very helpful in suggesting and leading to the product which Best suit my needs. At check out you alwaays see smily face

Tao G.

Shower facet or trim kit replacement could be either a simple DIY project taking 30 mins or a frustrating project giving you nightmare. That is why it took me a few years to finally take on this project. First, you need to select the right trim kit, hoping it will just fit the existing rough in valve. If it does not fit, it is like opening a can of worms. Replacing a rough-in valve is very difficult, it is even challenging for professional plumbers.

I came to Richert Lumber ACE Hardware Pleasanton. After talking to Clint about my project, he started to search from the catalogue. Clint is so nice and patient, we ended up spending 45 mins to help me make the selection, then he called me when the products arrived. My house is only 10 years old, but new trim kit of the same brand is not compatible with the existing rough in valve!!! It was where my nightmare started.

After I told Clint about the issue, he called the supplier multiple times, finally, it was concluded that a new valve was needed for the new trim kit. Back and forth, I consulted many of them, most of them said it is NOT possible to install a new one unless you make a bigger opening using the remodeling plate, which would not fit the style of other bathroom hardwares. The project was stuck, so I was in desperation!...

Long story short, Mr. Clint stood by me, guiding me through the whole process with many phone calls, believing that it is still doable to replace the valve. Finally, when I sent him a picture of finished installation, he replied that the gap between handle and plate seems to be a bit bigger than shown in the catalogue.

Wow!!! Amazing Clint simply takes this project as if it were his own, his obsession to the customer satisfaction is impeccable. Richert Lumber ACE hardware is not just for the products they sell, it offers every customer with its true service at its best. Every time we walk into the store, we are greeted with friendly smile and expert advice. There are many people like Clint in the store, Thank you all so so much for your excellency in customer service, our neighborhood store!

michel H.

I have been to this Ace hardware store a few times over the past year and I never got dissatisfied with the service level. The store is very clean and welcoming. People there are friendly and if they see you smiling, they smile back and greet you.

I recommend this store for people who want help with their DIY projects or quick home fixes. Their associates are very knowledgeable as well as resourceful.

D B.

Great local hardware store with a wide selection of lumber and materials. I was surprised at how big the store is and the amount of tools, supplies, etc. they have. The staff were very friendly and helpful. I definitely plan on going back.

erinexpress64

Always a pleasure to shop here! Great staff too!

Sanjeev V.

The team at RockYard and in the hardware store are always very helpful. Will walk you to the isle and point you to the product. Contrast that with large chain stores and it is a hit and miss.

Nathan S.

Nice place to buy home improve my products.