Plumas Ace Hardware Inc - Portola, California

alex W.

Absolutely amazing customer service, all the employees were very nice and helpful! Helped me find the correct adapter to use my generator with my camper, not bad prices either. Highly recommend this place

Darryle G.

Good small store for some quickie items. Do not expect the selection of a Home Depot but at least there are staff there to help and you may be able to cobble something together to get you out of a bind. Great people

C P.

Oh man, I have had great experiences and sometimes a little beef with this place haha!

I get it, it's a locally owned, awesome hardware store and the employees really do try their best to help you and have good ideas about what might work for your particular project. The pros are usually that they have what I need, and the only con is just that because it's in a rural area, they have somewhat higher prices, and it's the only game on town, but I still prefer to support it when I can, over having to drive an hour away to a bigger store.

That being said, I wish they had a little bit more clarity on their prices, but they'll usually honor the sticker if they haven't updated it in a while. Thank you all for supporting your local community and keep up the great work!

Carla S.

I love this place. The locals love this place. They have a little bit of everything. And the workers are helpful and upbeat. Now that is good, especially for the changing seasons. They have updated things inside and out and still always working to improve. It is very nice to see in this small city. OK, it's a small town but is a incorporated city. But locals take care of everyone.

celine S.

Horrible service. I walked in and five people behind the counter. Not one asked if I needed help and not one came looking for me to assist me. Not the first but definately the last for me. I've heard this from other people. Blairsden gets my business now and their garden yard is far more organized as well.

Brittany B.

If I could rate this place lower than 1 star I would. My husband and I rented an already broken carpet shampooer from the freaking 60s (ya know, keeping our business local). The people in the store failed to give us the lid to the shampooer so we had to run back and get another one. We drove about 4 streets going 20 mph and they had the NERVE to tell us it blew out of our truck and they gave us the lid to it and they're now charging us $100 for a lid that was never there. We aren't tweakers renting shampooers to try and scrounge up our deposit money... We are a hard working couple with children whom own our home at 26 years of age. We never drove highway speeds so it blowing out just was not possible... Definitely not going 20mph and the lid easily weighs 10lbs... Not only did the shampooer make the carpet worse due to it being broken before our rental... So, I have to replace my entire living room carpet due to their machine they are renting out without maintaining. Then I have to pay them $100 because they failed to give me the lid? This is the worst customer service I have ever encountered. Don't try to give these "small businesses" money because they are out to rip you off and create a bad name for the community in the process. The disrespect we got from the girl in there was absurd because she neglected to do her JOB. I have drained and shut down my bank account because they will not receive one single penny from me for their own stupidity.

G L.

They were very fast, knowledgeable, friendly an glad to help!

Dan F.

Pleasant young man signed me up for discount card membership. I have been doing business with Ace for many years, but was never offered a membership until going to Blairsden. Check out senior day.