NAPA Auto Parts - Key's Auto Supply, Inc - Key Largo, Florida

Jeff O.

This place is terrible. People are miserable in this store. I ordered a part online for a ship to store the following day. I called around lunchtime to check the status. Well, after waiting on the phone for 15 mins or more, getting hung up on, calling back and catching a massive attitude from someone, i was told that it was cancelled. Of course napa took my friggin money, and who knows how long that'll take to get back. But the absolute best part is that the store never called, never emailed, never said a damn thing. So like a moron, im sitting around waiting for a part that wont come when i could have been trying to find it elsewhere. This is ridiculous and now i have to miss another day at work fixing other peoples cars because i cant get what i need for my own. I will never, never again step foot in this dump.

John G.

Great experience there a few days ago. A good man named John helped me find and install the correct wipers--they are not symmetrical--for my 20-year-old SUV. I very much appreciated the kind and attentive service.

Derek

Nothing in the store has a price, gee I wonder why. The first time in the store the item I was interested in was priced 85% higher than where I ended up purchasing the exact same item from. The second time around the item was 20% higher. I can never buy anything from them. I don't mind paying a little more for the convenience and supporting a local business, but everything has a limit.

Emma E.

I was extremely pleased with the service of Glen and Ruby when I came with questions about a problem with my car.

They were both incredibly helpful in both diagnosing and solving the problem. I trust them fully with any future concerns or issues that I might have with my vehicle.

This is a great location.

Dan M.

Come here! Don’t go down the street. These are real people who have been doing this all their lives. They not only have what you need, but can recommend ways of doing things better, FROM EXPERIENCE. It not the fanciest looking store, but it has the basic things you need and the people that have experience.

The place down the street are kids behind a computer. If the computer can’t tell them what to say, they don’t know. Would you go to a dentist who has to watch instructions on YOUTUBE to fix your teeth? And if there was not instruction video, then you get told they can’t help or worse, they guess! And the place down the street doesn’t honor warranty cause you have to have the credit card from the purchase, or the receipt or both, and if you have both, they will come up with another reason why they can’t honor the warranty.

Anyhow I fell for the trap at the pretty place and found out, NAPA, is the way to go. They bend over backwards to help you and have the ability to explain things that not only save you money, but time as well.

Colleen C.

Ruby was so helpful, I was really impressed how capable & sweet she was .

Chris P.

I was oozing for a windshield sun screen. I was welcomed by two employees as soon as I walked in the door. It took two minutes to decide the one I wanted. I was out of there in 5 minutes.

Noelvis L.

I have perviously being in advance auto parts for a code in my vehicle and get decline (but Napa is another level great customer service and came out with an answer ) keep the good job guys love Napa