McLane Manufacturing - Bell Gardens, California

Steven Pratt

I ordered a model 101 edger and, after assembling it out of the box, used it the next morning to edge my lawn. In less than 30 minutes of operation the cutter head pulley separated from the cutter head axel. When trying to call customer service , after 3 calls, I got very little help. I would not buy from this company again.

Jerry Sobel

Great mowers but some of the WORST customer service I have every come across. It can take days to get help and sometimes multiple phone calls. The instructions that came with my mower were the wrong instructions because they had not updated them and even worse I have a had issue with the reel getting stuck and not rotating and there is nothing in the instructions on how to address that.
If I were you I would absolutely not buy a mower from this company unless you know how to repair and adjust a reel mower. Again, the mower itself cuts great but there is NO SUPPORT.

Pierre Koudelka

I have a model 93412 edger the one with the large gas tank on top. I have had it for years never had a bit of problems with it, works great , its a nice easy pull start great for older guys like me, when compared to those other brands with those overly long pull ropes. I read + and - on the net don't understand why it's the best machine out there, honestly if you take good care of the machine it will run forever

Kevin Leitch

Terrible Customer Service. Steer Clear.

I bought straight from the manufacturer which has been nothing but a headache. The products aren't bad but if you have issues and need customer support, you'll wish you had bought elsewhere.

I purchased a lawn edger in early May of 2016 (4-months ago). It arrived two weeks later warped and with wheel issues. One wheel wouldn't turn and was pressed against the fuel casing. They then sent a replacement while trying to get UPS to pick up the defective unit. That arrived and the defective unit sat on my front porch for weeks after trials of trying to get UPS to pick up. The customer service person, Tik Saiseubyat, then called me and said it was nearly $100 to ship back to CA and since it was defective just to keep it for parts or whatnot - it wasn't worth getting back at that point.

I set it aside for 4 months but I don't have the space so I was planning to sell and then randomly got an email saying they need the edger and they charged me for a 2nd time without authorization. I may be wrong but I believe it to be illegal to pull files and charge previous credit cards without contacting the client first. I'm currently still trying to get them to pick it up but they haven't yet and say they won't refund until they have it.

My question : why this business policy? Why not wait until you get the original before sending out a replacement? Why tell the client one thing and then this? Why the terrible customer service? The customer has now paid for 2 edgers, essentially floating the company for their own defects and issues? I couldn't be more unhappy with McLane now and will be filing fraud through the bank and Better Business Bureau.

Stu Chumney

I have LOVED McLane edgers literally my entire life (Used McLane edgers in my lawn business in Florida as a kid). The BEST. They last forever literally. No comparison to weedeater type machines and the cut that they make. Had a misunderstanding with ordering parts and Anna M. went way above and beyond trying to help me out. They ended up making everything right on their end. Awesome product!

Reels Repair

If you didn't know Mclane took over new ownership last year which seriously destroyed their customer service handling. Also the prices for parts tripled at that time. I have specialized in repairs of this mower for almost 40 years and now they are no longer friendly on repair cost. Its sad that Tru-cut mowers that are more user friendly and twice the cost(you get what you pay for!) can be repaired for a fraction of the cost.

Kersasp Bharucha

Ordered some parts on-line for my 25" reel mower and were shipped next day, great customer service and when e-mail sent to obtain tracking info. for the shipment this too was handled in a very prompt manner; parts installed mower back in operation. Thanks McLane!

Rick Birinyi

We just purchased a new McLane mower that we needed the blade adjusted lower than the factory setting, everyone was so nice and helpful, the best Customer service ever!! What a great company this is! Great job to all!!?