MAP Medical Supplies, Inc. - Granada Hills, California

MAP Medical Supplies, Inc.: A Comprehensive Overview

MAP Medical Supplies, Inc. is a dedicated medical supply provider situated in Granada Hills, California. Located at 17507 Chatsworth St, Granada Hills, CA 91344, United States, the company operates as a vital resource for individuals and healthcare facilities requiring a wide array of medical equipment and supplies. Their commitment extends beyond simply supplying products; they prioritize customer service and accessibility, aiming to be a trusted partner in healthcare needs. The telephone number for direct contact is 8188324177, and visitors can explore their offerings and services further on their website: mapmedicalsupply.com.

Specialties and Product Range

While specific details regarding their specialties are currently listed as empty on their website, MAP Medical Supplies, Inc. appears to cater to a broad spectrum of medical needs. Based on customer feedback and observations, the company likely offers a diverse selection of products including, but not limited to, mobility aids, wound care supplies, personal hygiene products, surgical instruments, and general medical equipment. They consistently emphasize a commitment to providing quality products from reputable manufacturers, ensuring patient safety and efficacy. The company’s inventory caters to both individual consumers and healthcare professionals, suggesting a strategic approach to meeting varied demand.

Location and Accessibility

The physical location at 17507 Chatsworth St, Granada Hills, CA 91344 is strategically positioned to serve the local community and surrounding areas. MAP Medical Supplies, Inc. is designed with accessibility in mind. The facility boasts a wheelchair-accessible entrance, a wheelchair-accessible car park, and a wheelchair-accessible toilet, demonstrating a sincere dedication to inclusivity. Furthermore, they offer gender-neutral toilets, reflecting a modern approach to accommodating diverse needs. Customers can utilize various payment methods, including cheques, credit cards, debit cards, and NFC mobile payments, providing flexibility and convenience. Free of charge street parking is readily available, and a free parking lot is also provided on-site, alleviating parking concerns for visitors.

Customer Service and Support

A recurring theme amongst customer reviews is the exceptional level of service provided by the staff at MAP Medical Supplies, Inc. Individuals consistently highlight the genuine care and helpfulness demonstrated by the employees. Specifically, several customers mentioned interactions with Rena and a gentleman named [unnamed], who offered invaluable assistance with their medical supply needs, particularly in preparation for surgical procedures. These experiences suggest a company culture that values personalized attention and customer satisfaction. The ability to offer language assistance further enhances their accessibility and service to a diverse clientele. The facility's operational hours are designed to accommodate a wide range of customer needs, ensuring convenient access for those requiring urgent supplies or consultations.

Customer Feedback and Reputation

MAP Medical Supplies, Inc. currently maintains 14 reviews on Google My Business, reflecting the significant interest and engagement from its customer base. The average opinion is 3.6/5, indicating a generally positive perception. While not overwhelmingly enthusiastic, the reviews consistently praise the staff's expertise, helpfulness, and commitment to customer care. The emphasis on individual assistance and responsiveness appears to be a key differentiator for the company. The store’s dedication to providing a comfortable and supportive environment for customers seeking medical supplies is clear.

Additional Points of Interest

• On-site parking
• Language assistance
• Wheelchair-accessible features (entrance, car park, toilet, and facilities)
• Multiple payment options (cheques, cards, NFC payments)

MAP Medical Supplies, Inc. strives to be more than just a supplier; it aims to be a reliable partner for individuals and healthcare providers alike. Their commitment to accessibility, coupled with a focus on exceptional customer service, positions them as a valuable resource within the community. Continued growth and positive customer experiences suggest a promising future for this Granada Hills-based medical supply provider. The consistent praise for the staff's dedication underscores the importance of human interaction and personalized support in the medical supply industry.

👍 Reviews of MAP Medical Supplies, Inc.

Gg D.

5/5

The people that work at this medical supply store are the best I’ve encountered. They genuinely care about their customers. Rena was extremely helpful with my supplies for an upcoming surgery. And last year when we needed supplies for another surgery the gentleman that helped my husband was of great help. It’s so wonderful to have an excellent store with amazing individuals to help with our medical needs.

GTH ?.

1/5

I first called to inquire about renting a patient lift. The man was extremely nice. He said he may not have one but he'd look and get back to me.
Few hrs later while getting information about Medicare paid supplies, I called to let them know that we'd be going to a supply company thru Medicare. I didn't want the nice man to waste his time.
But when I told the woman who answered, she was absolutely rude. She said, well he wasn't looking and he wasn't every gonna look for the equipment anyhow. WOW!
Not a way to do business that's for sure! Had I not made other inquiries regarding Medicare and relied on this company for my needs, would they have even gotten back to me? Were they going to help and provide the equipment I need?
Can't imagine going into rental agreement and then dealing with that woman or depending on her to supply things. Horrible!

jack G.

5/5

Very friendly and helpful. I use Map for my parents med supplies, and i wouldn't go anywhere else. Bruce and staff are great.

taylor F.

1/5

Jennifer is the most unprofessional, rude, manipulating individual I have come across. She decided to jump to conclusions about insurance instead of rather taking the time to listen to patients. People like her should not be working in medical nor answering phones. She decided to argue with me over the phone, telling me to educate her on being rude telling me I didnt like what she had to say which was not the truth. I have worked in medical for 5 years. You are there to srevice the patient not argue and want to be correct. Horrible customer service.

Sara E.

1/5

I called and talked to their staff about requesting a wheelchair. They took my information and said they need a doctor's order, demographics of the patient and a doctor's note. We sent all the info they needed and after calling multiple times they said, I have to email this person Matthew. After emailing him, he's telling me you have the wrong company and we don't provide wheelchair. They wasted my time for 10 days back and forth phone calls in this difficult situation. They couldn't tell me from the beginning?!

Monica M.

5/5

The nurse at Cedars-Sinai forgot to give us a crucial medical supply after a big surgery. I tried to find it at drugstores, but they don’t carry it. Finally the pharmacist at Porter Ranch Pharmacy (the best!) recommended Wishing You Well. They had what I needed! I’m super grateful I didn’t have to drive all the way to the hospital.

Rick D.

5/5

Bruce the store manager, and Luis the service tech are amazing. They worked with me to repair an older model power lift chair. Fast and excellent service. Very fair pricing. Highly recommend.

Ana C.

5/5

Very helpful, patience, good customer service and they help you with any questions about their products