Hogue Inc. - Paso Robles, California

Jason Schmatt

Top notch customer service. Sometimes it takes awhile to get a response, but they always respond, and back their products. I’m on my third Sig knife, and more than once they’ve sent me replacement belt clips at no charge. I would have happily paid.

J R (JCJR)

The products are good but the customer service is terrible. I purchased a grip but upon arrival and feeling it, I decided I preferred the factory grip and so I decided to return the item, per their return policy. They take days to respond to emails, giving me the run around, they finally gave me the return address and instructions, which for some reason, isn't just posted on their website or in the package itself. I mailed the item back with tracking, which showed it arrived. Days later, still no refund or no contact regarding the return. I have filed a Paypal claim because I feel the customer service is too slow and not good enough. It is such a shame because they do generally make good quality grips, and it is really sad when a good product is spoiled by poor customer service.

Jeff Hanson

I received a Hogue folding knife yesterday in the mail. Today I was taking it apart to put loctite on all the screws. Turns out I didn't need to do that because they were all already loctited. As I was re-attaching the thumb stud, I torqued it too hard and snapped the screw. I called Hogue to order a new thumb stud. I spoke with Jeremy. I explained what I needed and told him it was completely my fault. I had my debit card in my hand ready to pay to buy a new thumb stud. Jeremy took my information and told me he would get a new part in the mail to me today, no charge. Very cool. The knife is absolutely beautiful. The customer service is great. I will for sure be doing business with Hogue in the future.

Jesse Springer

Garrett in the pro shop is hands down the best sales rep I have ever dealt with. He has helped me with multiple items of my on duty gear as well as with my off duty gear, including grips and holsters which is a pain when you’re a lefty, as well as answering any questions I’ve had about any other gear, and the man knows his reloading equipment like few others, if he doesn’t have the answers readily available, which is rarer than not, he will find out in a short minute. You can tell the man has a great care for what he does and a genuine personal desire to ensure that each costumer gets the best service and information out there. I will always conduct my business with Houge because of him.

Chris

Solid hardwood grip for my Ruger Blackhawk.

Shipped from California to my door in Wisconsin in 2 days. Feels good in the hand.

The two negatives are that the grip is made in Mexico and that there is no warranty. I see no quality issues but when I saw the fine print I was disappointed because it's not what you expect.

I'm happy with the grip and I can definitely shoot more accurately with it compared to the stock grip. It's easy to sand it down to fit your hand perfectly.

K H

I purchased a folding blade about a year ago. Then after owning it and using it for a year, I was seeing some severe rust on the locking mechanism. Perhaps it was exposed to moisture at some point during my use and it just got worse and worse. Eventually the condition go so bad that it wasn't even able to open without the use of pliers. I had a knife store take a look and they did their best but it was still a recurring problem. I mentioned to the knife store owner that this was my first Hogue and I was disappointed with how brief it lasted considering the higher price point of the Hogue HK knife. The knife store owner said he has always had a good experience with Hogue quality. So I decided to contact Hogue and see if they can repair the knife and stand by their quality assurance. Sure enough, all i had to provide was a prepaid return packet and Hogue responded promptly and returned my knife in pristine condition. From my experience they earned top marks in service and customer care. With so many brands and options, it's refreshing to see the Hogue team understand building customer trust and maintaining product quality and satisfaction. As a thank you, I wanted to submit this positive review for them since they deserve it. I normally do not write reviews but they turned one of my favorite knife into my favorite knife because of the team behind the name... Hogue.

Nick Johnson

Garrett at the pro shop is definitely the go to guy for all your gun accessory needs. He’s very knowledgeable and has helped me with multiple purchases for my on and off duty gear. I shop at Hogue because I know they’re honest and want to see their customers happy which is rare these days.

Matt The Knife

I’ve been a satisfied user of Hogue products for decades: from rubber, to wood, to polymer, and even to aluminum. A few years ago, a beautiful set of cocobolo grips were damaged by excessive heat exposure during a training class. I discussed this with Garrett at the Hogue shop and he requested I bring those grips in for evaluation. I later did this and Efrain was ultimately given the task to repair my grips - and he repaired them MASTERFULLY. I am very happy to see Hogue stands behind their products, and retain employees like Garrett to see to customer satisfaction, and skilled wood-workers like Efrain to ensure product quality.