A
1/5
If I could give them zero stars I would have.
When my building was delivered on an open flatbed truck everything was wet from weather the truck had gone through and all the building plans and instructions were destroyed by water, at the time I didn't think anything of it. When the foundation was done and the building was scheduled to be erected I contacted a roll-up door company and found out the build had not been engineered properly for hurricane rated doors in Miami-Dade County. That is when the nightmare of dealing with Heritage Building started. They said that my building department was crazy and our building code is insane and that they would not be selling another building in Miami-Dade County as a result. It took 4 months and a BBB complaint to get them to agree to fix the problem. 2 months for them to get me the replacement pieces and another 5 months to have the pieces they sent fabricated into usable door jambs at a local shop. Then there were a succession of problems that were discovered and repaired one at a time over a period of many months that required a portable welder ranging from multiple columns missing Purlin/Girt clips, to missing pieces and parts that just didn’t fit and had to be modified by a fabrication company. To other parts that didn’t fit and had to be replaced by Heritage. At one point it was discovered, when some pieces would not fit in the building, that the end wall rafters were manufactured incorrectly. The building had to be partially disassembled, repaired and reassembled. All told there were 11 such incidents that added up to another 8 months of delays. Then it came to light that the walk-through door jambs were not engineered properly for the hurricane rated doors in Miami-Dade County and that there were no headers supplied. After 6 months of arguing, Heritage finally agreed to send me replacements. When they were delivered they were manufactured incorrectly and they did not send any headers. I had to call the welder again and have all the girt clips moved to the correct locations and have them fabricate door frame headers. By then 26 months had passed and several thousands of dollars spent since I was ready to erect the building. Then while sorting through the siding and roofing panels I found that they were all rusting from sitting through the 26 month Heritage Building Systems debacle. So I contact Heritage and ask them to replace them. The answer was no, you didn’t store them properly and you didn’t erect the building in a timely manner. I replied that I did store them properly and the delay was their fault. No answer. So again I went to the BBB and complained because they stopped communicating. The answer there was the same. The customer didn’t store the panels correctly and the damage was caused by that. They have refused to even offer me a discount on the replacement panels even though I proved that the panels were delivered to me wet and I then covered them as instructed so they stayed wet. They finally acknowledged that even If I did cover them as I said I did it was my responsibility to monitor the metal, un-stack dry and re-stack if they were ever to be found wet. I'm not sure were that fine print was, like I said all the paperwork that came with the building was destroyed by water in transit. It sounds like a get out of jail free card to me because in south Florida I would have been un-stacking, drying and re-stacking every day for the entire three years and then the panels would have been damaged from scratching them up. I know for a fact that the metal was not rusted two years ago when the building would have been finished if not for the multitude of problems and their extremely slow response times. So I am stuck with not enough money to finish my building and a fear that I will become totally disabled before I can get it finished and never get to enjoy it. It tells a lot about this company when they hide behind a clause in a warranty statement and claim no responsibility for the over two year delay caused by them. Do yourself a favor and buy from someone else!
