Jamie S.
1/5
I hired Florida Process Service because they were very reasonably priced. Unfortunately, you get what you pay for. I first tried to have the server serve the company office but a security guard would not let the server into the building. $200 down the drain because I had six (6) defendants and it's customary to pay per defendant. Next, I sent them to serve the owner at his personal residence in a high-rise building in downtown Miami. I knew for a fact that one of the defendants lived there. I sent Rady Domenech (owner of Florida Process Service) an e-mail with a link to the defendant's Facebook profile, so that the server would know what he looked like. Unfortunately, Mr. Domenech did not send the Facebook profile to the server. The server knocked on the door and the defendant came outside. He gave a 20 minute spiel about how he didn't work for the defendants anymore and that he knew the people we were looking for and would call the server tomorrow to help the server serve them. He provided the server his cell phone number, and the process server called it (his phone rang). The process server asked for his ID but the guy refused to provide it. Instead of serving him on the spot, the process server left. When he got to the lobby, the server knew something was fishy and looked up his Facebook profile and low and behold, it was the defendant the whole time!! He tried to knock on the door again for several minutes but the defendant wouldn't answer. Of course, he knows he's about to get served!
The company insisted they'd go back and make it right, they said they'd stake him out for as long as possible to serve him. I gave them four days to accomplish that and it didn't happen.
Communication with this company was notoriously bad. They never updated me on their progress. This has been going on for three (3) weeks now. When I would call their office, they almost never answered on the first try, and I'd get the "gatekeeper", a woman that had no idea about any pertinent information on my case. One time, I called her and she said "call back in two hours and I'll check with the server." Sorry, but you should be calling me back! On multiple occasions, I'd get through to Mr. Domenech who was at home and wasn't in the office.
I finally called Rady Domenech himself who made many, many excuses for various reasons why they coudn't get my defendant served. My main point was: you had his Facebook page, yet you didn't forward that to the server? Simply unacceptable. Mr. Domenech told me, "I don't think you've ever done process serving." Well, sorry, but you had an opportunity to serve him and you messed up. Mr. Domenech said I should hire someone else to complete the serve. Mr. Domenech said I didn't have to pay him anything further since he wasn't served. Ok, fine. As it should be.
Do NOT hire this company if you want good customer service or service of process on hard-to-serve defendants. This was just a bad experience.
