E-ZPass Customer Service Center - Newark, New Jersey

Introduction

The E-ZPass Customer Service Center, located at 375 NJ-21, Newark, NJ 07114, United States, is a vital facility for managing and addressing the needs of E-ZPass users in the region. This state-of-the-art center is designed to provide efficient and comprehensive customer service, ensuring that users of the E-ZPass system have a seamless and hassle-free experience.

Main Services

• Account Management: The center offers a range of services to help customers manage their E-ZPass accounts. This includes adding or removing vehicles, updating account information, and checking account balances.
• Transponder Issuance and Replacement: Customers can obtain new E-ZPass transponders or have existing ones replaced at the center. The staff is trained to guide customers through the process and ensure they receive the correct transponder for their vehicle type.
• Troubleshooting and Technical Support: If customers are experiencing issues with their E-ZPass transponders or the system, they can visit the center for hands-on assistance. The knowledgeable staff can diagnose and resolve technical problems, ensuring that the transponder is functioning correctly.
• Payment and Billing Assistance: The center provides support for customers who need help with bill payment, billing inquiries, or understanding their billing statements. Staff members can also assist customers in setting up automatic payments for their accounts.
• E-ZPass System Education: The center serves as an educational resource for customers who want to learn more about the E-ZPass system, its benefits, and how to use it effectively. Staff members can provide guidance on using the transponder, navigating E-ZPass lanes, and understanding the system's various features.

Location and Access

The E-ZPass Customer Service Center is situated at 375 NJ-21 in Newark, NJ, conveniently located near several major highways, including the New Jersey Turnpike and Interstate 280. The center is easily accessible by both car and public transportation. For those driving, there is ample parking available on-site, with designated spaces for customers with disabilities. The center is also wheelchair-accessible, with a ramp leading to the entrance and wide doorways to accommodate wheelchairs and other mobility devices.

Public transportation users can reach the center via the NJ Transit bus route 705, which stops near the facility. The nearest train station is the Newark Penn Station, approximately 2.5 miles away, from which customers can take a taxi or use a ride-sharing service to reach the center.

Featured Characteristics

• On-Site Services: The center offers a variety of on-site services, allowing customers to complete their transactions and receive assistance without leaving the facility. This includes a range of self-service kiosks, as well as staffed counters for more complex or personalized assistance.
• Wheelchair-Accessible Parking and Entrance: The center is designed to be accessible to customers with disabilities, with a dedicated wheelchair-accessible parking space and a wheelchair-accessible entrance. This ensures that all customers can enter the facility and access the services they need.
• Toilet Facilities: The center has toilet facilities available for customer use, ensuring that visitors can comfortably and conveniently complete their transactions.
• Multilingual Support: The center's staff is trained to assist customers in multiple languages, including English, Spanish, and French. This ensures that customers from diverse linguistic backgrounds can receive the help they need.

Practical Information

• Hours of Operation: The E-ZPass Customer Service Center is open Monday through Friday, from 8:00 AM to 4:30 PM, excluding major holidays. It is recommended that customers plan their visit during these hours to ensure they can receive the assistance they need.
• Contact Information: Customers can reach the center by phone at 8882886865 or via email through their website's contact form. The center's website, ezpassnj.com, also provides a wealth of information about the E-ZPass system and the services offered by the center.
• Nearby Attractions: While visiting the E-ZPass Customer Service Center, customers might be interested in exploring nearby attractions, such as the Newark Museum of Art, Branch Brook Park, or the Ironbound neighborhood, known for its vibrant dining scene.

Positive Aspects from Reviews

Despite an average opinion rating of 1.6/5 from 2428 Google My Business reviews, several customers have highlighted positive aspects of their experience at the E-ZPass Customer Service Center. Some of the most common positive comments include:

• Knowledgeable and Helpful Staff: Several customers praised the staff's knowledge and willingness to assist, noting that they received prompt and efficient service that resolved their issues.
• Clean and Organized Facility: Some customers appreciated the center's cleanliness and organization, stating that the facility was well-maintained and easy to navigate.
• Convenient Location: A few customers mentioned the center's convenient location, near major highways and public transportation options, making it easily accessible for them.

These positive aspects highlight the efforts of the center's staff and management to provide a helpful and efficient service to their customers, despite the overall mixed reviews.

The E-ZPass Customer Service Center at 375 NJ-21, Newark, NJ 07114, United States, plays a crucial role in supporting the E-ZPass system and its users. By offering a wide range of services, maintaining a convenient and accessible location, and fostering a customer-focused environment, the center works to ensure that E-ZPass users have a positive and seamless experience with the system. Although the center's overall review score may indicate areas for improvement, the positive aspects mentioned by customers demonstrate the dedication and effort of the staff in providing quality service.

👍 Reviews of E-ZPass Customer Service Center

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.