Emerson Street Automotive - Leesburg, Florida

Emerson Street Automotive: A Reliable Automotive Service Provider

Emerson Street Automotive, located at 1406 Emerson St, Leesburg, FL 34748, is a well-established automotive service center dedicated to providing comprehensive repair and maintenance solutions to its clientele. With a dedicated phone line at 3262400, the business strives to offer a seamless and transparent customer experience. While their website currently lacks a dedicated online presence, their commitment to quality service and customer satisfaction is evident in their operational practices and numerous positive reviews.

Specialties and Services Offered

Emerson Street Automotive specializes in a wide range of automotive services, catering to various vehicle needs. Although specific details regarding their specialized areas are not explicitly listed, the consistent feedback indicates a strong capability in handling complex repairs and routine maintenance. The core offerings include:

• Oil Changes: Regular oil changes are a fundamental service, ensuring optimal engine performance and longevity.
• Mechanic Services: Their skilled mechanics provide comprehensive diagnostics and repairs for a multitude of vehicle issues.
• Transmission Services: Notably, they demonstrate proficiency in transmission-related repairs, as highlighted by customer testimonials regarding warranty replacements.
• Accessibility Features: A significant commitment to inclusivity is demonstrated through their wheelchair accessible entrance, parking lot, and restroom, ensuring that all customers can comfortably access their services.

Furthermore, the business facilitates convenient transactions with credit cards, debit cards, and NFC mobile payments, accommodating diverse payment preferences. Appointments are recommended, allowing for efficient scheduling and minimized wait times.

Location and Accessibility

The physical location of Emerson Street Automotive is strategically situated at 1406 Emerson St, Leesburg, FL 34748. This location provides convenient access for residents of Leesburg and the surrounding areas. The facility’s accessibility features are a crucial aspect of their service, ensuring that individuals with mobility challenges can readily utilize their services. The wheelchair accessible parking lot offers a dedicated space for vehicles requiring easier access, contributing to a more welcoming environment for all.

Customer Feedback and Reputation

Emerson Street Automotive boasts a significant number of positive reviews on Google My Business – currently totaling 50 reviews. The average opinion is 4.1/5, reflecting a consistently high level of customer satisfaction. Customers frequently commend the technicians’ expertise and willingness to communicate effectively throughout the repair process. One recurring theme in the reviews highlights the technicians’ knowledge and helpfulness, particularly regarding warranty-related issues. For instance, one customer reported a successful transmission replacement facilitated by Terrill, who was praised for his thoroughness and clear explanations. This customer noted that the process, spanning two weeks due to warranty approvals, was managed efficiently, with the vehicle returned within three working days once the necessary authorizations were obtained. The feedback consistently emphasizes the technicians' conscientious approach and dedication to resolving issues promptly and effectively. It’s clear that the team prioritizes maintaining open communication with clients, keeping them informed about the progress of their vehicle’s repairs.

Additional Points of Interest

Beyond the core services and accessibility features, Emerson Street Automotive demonstrates a commitment to customer care. The business encourages appointments, optimizing workflow and ensuring dedicated attention for each vehicle. The fact that they accept various forms of payment – credit cards, debit cards, and NFC mobile payments – further enhances convenience for customers. The overall impression is one of a professional, reliable, and customer-focused automotive service provider.

👍 Reviews of Emerson Street Automotive

lori M.

5/5

Easy to work with. Keeps you updated throughout the repair process. Very knowledgeable and competent!

Elle M.

4/5

Terrill was very knowledgeable and helpful with getting my transmission replaced by my warantee company . The whole process took 2 weeks, but the majority of that was going back and forth with the warantee company. Once the shop received approval and the parts we were able to get our car back within 3 working days. I didn't find him to be rude at all, if anything he likes to talk and will over explain things . I would definitely use him again .

Justin W.

5/5

My daughter was in the hospital in critical condition and we needed our van for appointments and emergencies. Terrell dropped everything and fixed our van on the spot. Since then he's reached out and has taken care of us 2 times since then. He's an amazing person and an awesome mechanic 🤙

Kenya S.

1/5

Never go here! I took my van in on 10/27/2023 and to date my vehicle still sits in their lot in their lot and is not fixed. Every time I call I get an excuse about how they can't find the part and how apart is coming in and to just be patient. I believe I have been pretty patient today is January 10th and nothing has been done to my car. At first I gave them the benefit of the doubt but after reading the other comments I'm getting worried that my car will never be fixed by THEM. This guy went on two vacations while I am struggling to get around without my vehicle. No communication on status of your vehicle. This job was supposed to take them 2 days. Something needs to be done about this company and how they do business!

John F.

5/5

There is a reason why this location is so highly rated. We pulled up with an issue dealing with our power steering. They diagnosed the issue, found the part, and quoted us WAY LOWER than anything else we have seen online or elsewhere. It was obvious their concern was for our safety and getting as whole and back on the road. If we have any other issues we will FOR SURE be back.

Mrs. M.

1/5

This mechanic has had my sister's van for over a month telling LIES about how he's ordering parts and they're never coming in. And the ones that never come in always need an upgrade for a more expensive part. This man is a scammer. Please do not take your vehicles to him. You might not get it back. Recorded phone calls of promises not fulfilled. Time to file a lawsuit.

Kermit T. F.

1/5

Worse repair shop ever! I brought my truck in for head gasket replacement, the owner said it might take a week or 2 and he gave me a quote. Well 8 months later and 6 visits asking for my truck and the owner Tyrell giving me every excuse under the sun I found my engine half taken apart and had sat like that for over 6 months. After repeating visits they finally put it all back together and replaced multiple parts without asking me and charged me over another grand in repairs. After less then a week of having my truck back I find they didn't seal my intake manifold properly and I was leaking oil and coolant. I bring my truck back for them to fix it and after they sealed it again I was informed they test drove it and it ran great. As soon as I went to start it I heard something wrong. I found my distributor wire of one spark plug and 5 out of 8 wires sitting on my exhaust manifolds. So over all I was charged over 3k didn't have my truck for over 8 months and they still couldn't get it right.

Jeff P.

1/5

Do not go here. I have a book I can write but will keep it as short as possible. I am filing a civil suit tomorrow as I have put 12000 into this business and not 1 thing he repaired is working. He now states the warranty company has gone out of business. I have to surrender my car to the loan company and am going to have bad credit and cannot buy a home. My car has sat in his lot for 17 of the past 24 months. He will continually tell you parts are on the way when they are not, never answer your call or update you on the status. In addition they broke my winshield and didnt mention it, changed parts that did not fix the problem I bought it in for, and left bolts out of key areas on my engine. He is a crook, liar, manipulator and not a very nice person. He has ruined my credit and his response was OK. Complete criminal.