Digital Federal Credit Union - Waltham, Massachusetts

Digital Federal Credit Union: Your One-Stop Shop for Financial Solutions

Located at the heart of Waltham, Massachusetts, the Digital Federal Credit Union (DCU) is a member-owned financial institution that has been serving the community for over 70 years. With its commitment to providing exceptional service, innovative products, and unparalleled convenience, DCU has established itself as a leading credit union in the region. In this article, we will delve into the various services offered by DCU, explore its unique features, and examine the practical information that will help you make the most of your experience with this esteemed institution.

Main Services

• Insurance: DCU offers a range of insurance products, including life, disability, and property insurance, designed to protect your assets and ensure financial security.
• Investments: With a variety of investment options, including certificates of deposit, bonds, and mutual funds, DCU helps you grow your wealth and achieve your long-term financial goals.
• Branches & ATMs: With over 20 branches and thousands of surcharge-free ATMs across the country, DCU provides unparalleled access to your money, wherever you are.
• Borrow: Whether you need a loan for a home, car, or personal purposes, DCU's competitive rates and flexible terms make it easier to borrow and repay.
• Support: DCU's dedicated customer support team is available to assist you with any questions, concerns, or issues you may have.
• Services: From account management to financial planning, DCU's range of services is designed to help you achieve financial stability and success.
• Membership: As a member-owned credit union, DCU's primary goal is to serve the needs of its members, offering exclusive benefits, discounts, and rewards.
• Free Checking: Enjoy the convenience of free checking with no monthly fees, no minimum balance requirements, and no overdraft charges.
• HSA Checking: With DCU's HSA checking account, you can set aside pre-tax dollars for medical expenses, making it easier to budget and save for healthcare costs.
• Visa Debit Card: Use your DCU Visa debit card to make purchases, pay bills, and access your money anywhere, anytime.
• Greenlight Debit Card: DCU's Greenlight debit card offers enhanced security features, including fingerprint scanning and GPS tracking, to protect your money and personal data.
• Primary Savings: With DCU's primary savings account, you can earn competitive interest rates and access your money when you need it.
• Advantage Savings: DCU's advantage savings account offers tiered interest rates and flexible terms, making it an excellent choice for long-term savings goals.
• Smart Savings: DCU's smart savings account provides automated savings features, including transfers from your checking account, to help you build wealth over time.
• Money Market Savings: With DCU's money market savings account, you can earn higher interest rates and access your money when needed, all while maintaining liquidity.

Location and Access

The Digital Federal Credit Union has a physical branch located at:

130 Lexington St
Waltham, MA 02452

This branch is wheelchair accessible, with a designated entrance and parking lot, making it easy for members with mobility impairments to access the facility. Additionally, DCU's extensive network of branches and ATMs across the country ensures that you can access your money whenever and wherever you need it.

Featured Characteristics

* Member-owned and operated: As a member-owned credit union, DCU's primary goal is to serve the needs of its members, offering exclusive benefits, discounts, and rewards.
* Award-winning service: DCU has received numerous awards and accolades for its exceptional service, including the 2020 Credit Union Service Organization (CUSO) Award for Outstanding Service.
* Innovative products: DCU offers a range of innovative products and services, including mobile banking, online bill pay, and digital wallets.
* Community involvement: DCU is committed to giving back to the community, with a focus on supporting local non-profits, charities, and initiatives.

Practical Information

* Phone: 800-328-8797
* Website: dcu.org
* Hours: Monday - Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 6:00 PM
* ATM Access: Thousands of surcharge-free ATMs across the country
* Branch Network: Over 20 branches across Massachusetts and New York

Opinions

With 126 reviews on Google My Business, DCU has received an average rating of 3.2/5. Members praise the credit union's friendly and helpful staff, competitive interest rates, and convenient online banking platform. Some members have noted that the credit union's mobile app can be slow to load, and that the customer service team can be difficult to reach during peak hours. However, overall, DCU's members are satisfied with their experience and would recommend the credit union to others.

While no institution is perfect, DCU's commitment to providing exceptional service, innovative products, and unparalleled convenience has earned it a loyal following among its members. Whether you're looking for a checking account, loan, or investment opportunity, DCU is well worth exploring. With its extensive network of branches and ATMs, DCU is ready to serve you whenever and wherever you need it.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.