CVS - Parker, Arizona

Laurel Joe

They will not order my prescriptions until the day they are due. They are closed Saturday and Sunday. That puts me getting my prescription 4 days past the date I need them. This has happened multiple times. Plus they are 45 minutes from my house. I need others medications picked up too. I can only go to parker once a week. So that makes 5 of my prescriptions late. It's ridiculous! I try not to complain, but this happens way to often

Brenda Wasserburger

We have had nothing but an excellent experience here at this pharmacy year round. We are greeted professionally and our medications are filled promptly.

Rochelle “wanderlust.or.bust” Duplessis

Ugh! This pharmacy is 40 minutes away, the next closest is 105+. They won't fill my prescription for another 34 days or call CareFirst for approval. I am using CVS because of the partnership with CareFirst and can no longer pay double elsewhere. There is ALWAYS some issue of some sort! I'm on travel. Twice I tried to explain my 10+ years timeline for refills of glaucoma drops... both times they ignored me and started speaking to themselves trying to "fix it" as I was told. I stated, "Yes, I realize that, but I was speaking, twice". They could care less. I'd rather not go blind because my pressures increased without the treatment... never missed! I hope I don't run out...

Lisa Brewer

Pharmacy is closed on weekends. Would have been nice to be told that when the pharmacy called yesterday to tell me it was ready. Guess some people can wait on their Rx. Oh, also, can't transfer the Rx to a different cvs because it's already been filled at this one.

Payton King

DO NOT USE THIS CVS Pharmacy! If I could rate 0 stars, I absolutely would. My mom has been in tears over this CVS pharmacy location. The pharmacists are unprofessional & lack total compassion. If staffing is an issue, this location needs to be shut down - not getting certain medications on time is very dangerous & they do not seem to care one bit. They do not communicate when or why your medications are being refused and if they do, they are very vague and hateful, as if they are annoyed they have to work. If you do express frustration then they will do anything and everything they can to withhold YOUR medications that you have been on for years. My mom has been getting medications from CVS for years and has always been satisfied but these pharmacists have given this company a really bad look. Please, PLEASE take mine & ALL other reviews posted into consideration before choosing this pharmacy.

Mary Hamilton

I edited this review because of the follow up that was delivered by Mark and Tim.

Now, I’m usually a fan of this pharmacy. I know that they have had some trouble in the past but they have always have taken care of me. I have a certain prescription that I need to pick up on a certain day of the month and I get a text when it’s ready. I arrived to pick up meds today before 5 pm, when they close. The pharmacy is closed for inventory. Wait! What?! I drive quite a way to come in to town. I even called the automated system to confirm the pharmacy hours, just to be sure. They could have put this information on their automated system outgoing announcement or message. I know they can. The person who was supposedly “in charge” was absolutely no help at all. I have to go to CVS pharmacy because of my insurance. (Aetna/CVS/Caremark) The other closest CVS is 50 miles away.

When I arrived on Monday to pick up my prescription, I was greeted by the Head Pharmacist (Mark) and the Store Manager (Tim) with a very sincere apology. This goes a long way in my book.

I know there are times when an employee does something that is not in line with the Managers' policy or the Store policy. Mark and Tim, as well as many staff members have always delivered excellent customer service. This time is no exception.

I'm an even bigger fan, now. Thanks guys.

Jodi Edwards

The pharmacy is not open today. It was supposed to be. The pharmacist could not have the prescription completed Friday. When asked if they would be open today (Dec 26, 2021) he replied yes, at 10:00 a.m. mind you, this is a new prescription that was called in last THURSDAY. Friday, it was not ready. It is a 35 mile drive - one way - so there has been two unsuccessful trips to Parker. The non pharmacy clerk in the store tried to call and text both the pharmacist and the store manager after six or seven of us had waited over thirty minutes for the pharmacy to open at 10:00. He was not able to reach either person. This is not the first time we have had worse than poor service here. I am beginning to believe CVS pharmacy must be a terrible place to work. I was at the Lake Havasu City CVS pharmacy last week because Parker was closed. It’s the same terrible service there. We waited in line over 40 minutes. The people were very rude, acted like I was bothering them and they didn’t have time to answer my questions. Believe me, by the time I finally was being helped, I wasn’t there to chit chat, but I did have valid questions and was treated very poorly. In both stores, the pharmacies are definitely not there for any kind of customer service, they are unjustifiably rude, slow and not dependable. If I could give a zero rating instead of one star, I would. I do not recommend CVS, and I will be changing pharmacies.

Steve Thomas

CVS has become worthless!!!!! Switch from Walgreens to CVS years ago but now CVS is much worse. They never answer the phone ever. They are incompetent at every level and couldn’t care less about your inconvenience. I can call any other pharmacy and speak to someone within five minutes. Last three times I’ve tried to call CVS I’m on the phone one hour, no one answers. $79 for a prescription we pay $3 for at Walmart. All done with CVS. If you can’t provide proper customer service, just get out of the business!! Just another woke joke!!!!!!!