Cowboss Silversmiths - Jurupa Valley, California

Xitlaly M.

Hello Cowboss thank you so much for customizing my buckle and for taking its time on making it. Also it does take a couple months on when you places an order but I thank the waiting and once it arrives is what makes it more special. And Yes it’s a little pricey but the price worth its quantity and quality. Very much loved it. I didn’t want a class buckle compared to other ones I’ve seen. I also wanted something that reminded me of my horses. Not just that but that represents the year I’m graduating HS and the year I become a CNA. Thank you so much again Cowboss for being different. Outstanding with diamonds.

Maritza H.

I purchased a custom buckle and my second one’s on the way right now! I am absolutely thrilled with it! The craftsmanship is top-notch, and the attention to detail is impeccable. The design turned out exactly as I envisioned, and the quality of the materials used is second to none. It has a sturdy, durable feel, yet it’s lightweight enough for everyday wear. I couldn’t be happier with my purchase!🩷🩷

Daisy C.

My experience was amazing. It took exactly 6 weeks for my buckle to come in, which is not bad because they emailed me saying that it would take roughly around 6 to 12 weeks customizing it was pretty simple and the workers were very sweet and patient when I had trouble checking out. Its very Beautiful and worth the price and wait🤭

Daisy W.

Their response time is amazing when it comes to defending their work. The process took longer than expected (November to February) before we received our order. However, shipping only took three days, so delivery was quick. Be aware that once you order your buckle, there is no option to change your mind or get your money back. Their policy is non-negotiable, and depending on how you respond within two days, they will deny all responsibility for defects. I simply wanted them to acknowledge the flaws in my buckle that could have been corrected. However, this never happened they refused to recognize any issues with the infill of the rock and the placement of various silver pieces. I have seen them produce beautiful work before, so I am disappointed with how this turned out, as well as with the communication I received on various platforms.

Edit:

The reason these reviews are posted is due to my right as a satisfied or unhappy customer. I only requested a refund when there was no communication or update regarding a product I had not received within the estimated timeframe. I didn’t have to request this directly from the vendor, as the product was not delivered on time, and there had been no prior communication updating me on the process.

However, out of respect for a small business, I reached out first and asked whether I should request a refund. Only then did I start receiving responses regarding their policy and being told to “review it.” I gave them the time they needed, as I still had not received my product and was not provided with an updated delivery timeframe.

Eventually, after receiving the buckle, I submitted photos showing what I considered to be “sloppy” and defective work. They informed me that they saw nothing wrong with the photos I submitted, as per their policy, and that they would not be offering a remake. They then closed the ticket.

In any of my posts, I never mentioned a refund or a remake only that this is the quality customers can expect and whether I was the only one who saw an issue.

P.S. Just because the email used to place the order doesn’t match doesn’t mean the order does not exist. See photos.

Michael B.

Cowboss was a great experience from design through delivery. My mentor who was retiring after a 40+ year career (34 at his founding company) needed something special to mark the occasion. The custom buckle turned out absolutely perfect with great craftsmanship and it is even in our company colors. Cowboss went above and beyond to ensure the item arrived in time for his celebration. Thank you.

Evelyn F.

I absolutely love my belt buckle! I had an amazing experience customizing my personal buckle, such good quality, no regrets at all. Definitely recommend🫶🏼

Diana G.

I loveddd this buckle !!! It completes all my outfits it’s perfect for a gift and any girly will love it !!😍

clarissa R.

I loved my buckle! The custom quality of it is amazing. The customer service was really helpful in executing my own design. 1000% recommend☺️