Coach House Inc - Nokomis, Florida

Susan R.

Normally I skip right past the reviews, however my experience at Coach House and with their entire staff, was far above the five stars I selected. From the beginning, the tour of their factory, meeting some of their staff, and the thorough explanations given to us by Jason, allowed us to see first hand the excellence that this company devotes to their product. My never ending questions and concerns were always answered immediately by Jason.
We even met and talked with Coach House owners, who all loved their units. Once we decided on which model would work for us, our sales rep, Jason, was there every single step of the way. He helped us feel secure in our decision and went above and beyond in every possible way from order to delivery. Thank you Coach House and Jason, for a beyond five star experience!
Susan and Robert

jason B.

I was asked to submit this for a client who does not have a Google account. Thank you, Gary and Kathy, for being awesome to work with and for your wonderful review!
"Coach House RVs are a fantastic product. We were able to find a used unit through the factory in Nokomis, FL. The people at Coach House are congenial, knowledgeable, and very helpful. They gave my unit a thorough inspection, repaired any problems, and made my purchase a very pleasant experience. I would highly recommend looking into Coach House for a high end, beautiful coach. Gary Harris"

Ed R.

We picked up our 2024 Coach House Arriva V24-TB yesterday at Coach House in Nokomis, Fl. Our Experience has been superb. From purchase agreement to Delivery, all went extremely well. To Art and Mike, thank you so much for your time and friendliness during our orientation/delivery. You guys sure know your product! A special shout out to Jason, our factory rep. From the day we agreed on purchase, to today, you have shown us your knowledge, professionalism, friendliness and commitment to us. You have made our purchase very special, Thanks!
We don’t want to forget the lovely lady at the front desk, whose name escapes us. You showed us the utmost hospitality during our visit and delivery. Steve G. has a wonderful person providing first impressions! We are looking forward to getting out on the road!

Thank you to all!

Robert D.

Below are my opinions on my purchase. First it is a great van design but for our experience we had several build issues and difficulties with them communicating.
The first issue was the missing spare tire and mount we paid for. They first said it was no longer available and we were not charged for it. They later corrected their mistake right away and within a week sent a check to us. (It would have been helpful to communicate the issue with the tire and mount so I could have made other plans)
One of the reasons I purchased the van was it was advertised on their website YouTube video with Steve detailing their included technology such as touch screen control panels, however ours only had push buttons. It had extra buttons since the panel was apparently made for their class C RVs models and not the can. I asked about this and they said they were having problems with the touchscreen products. (Again it would have been nice if they notified me on this significant change and reduced the cost if the van since touch screen were more costly than push buttons. I was also surprised, and disappointed that they still continued to run the YouTube video stating it had touch screen tech. (I don’t know if we were just the unlucky ones that didn’t get the touch screens.)
I did expected a couple punch list items that would need to be looked at not this many. For example, the generator wouldn’t stay running and had to been taken in for repair. (I’m not sure how it was functioned at the factory). The inverter was installed upside down so the screen was unreadable and unusable. I had to buy and install a remote screen to use be able to use all of the inverter functions. It also didn’t have the factory spec spacing for air flow and they told me to lower it down slightly. One of the AC vents did not blow out air and I was told to make an air diverter to fix the issue. I also found lumps in the Vinly flooring where the applied flooring over debris. It looked like they marked with permanent marker the locations and used a knife to try to cut and remove the debris without getting it all. I also found the Wi-Fi dome did not work and was not getting power from the switch. It turns out the coaxial cable and hot wire that went from the unit into the back of the van had been screwed through. I found a 7.5 amp fuse in the fuse box that was for the WiFi that was supposed to be 3 amp. I also found the wire from to switch to the dome not connected. I began checking and found two other exposed hot wires that should have been properly taped off if not in use.
I also found the pass through holes under the van sprayed with regular expanding foam when fire retardant foam was used on other holes. One hole had no foam at all that I had to fill to avoid fire or carbon monoxide from getting into the van.
I had to replace the original cheap door handle which would lock unintentionally. The bathroom door is also warped and doesn’t shut properly.
We also experienced stress cracks throughout the van cabinetry. I contacted the warranty person who had to check with Steve, the VP, to get approval to get it repaired at a local dealership since it was not cost effective for me to make an unplanned trip to their factory. They had me get an estimate which I did and provided to them. Steve felt it was too much and they could do the repairs in two days and said the contract states they don’t due repairs due to extreme climates. But he was willing to settle at a much reduced amount from the estimate which I did agree to. I do appreciate his desire to make it right but I don’t agree with the cause. This is the third Rv I have owned but never had this problem since I live in a hot dry climate. The van is parked under shade all year when not in use. It would be helpful if they warned out-of-state buyers possible issues with cracking if they truly feel it due to the climate.

I did find most of the employees to be professional and polite. If I were to do this all over again I just buy one locally one that is already completed.

Joel K.

After owning two Born Free coaches we purchased a 2024 Platinum IV Coach House. If you plan to down size or are planning to buy a new quality built coach look no farther. We are so happy with our purchase and customer service after the sale. The one piece coach shell is amazing. So quiet while traveling, no more squeaky rattling. Jason our salesman was the most skilled and informed salesperson I have ever dealt with. His help in guiding us through purchasing our coach was over the top of 5 star. He answered all our questions and even sent pictures of our coach as it moved through the various construction stages. Our tour through the Coach House plant was most informative and assured us that Coach House is very concerned about building a quality coach. There are many less expensive C style coaches on the market but none come close to the quality of a Coach House. We will always be ambassadors for Coach House.

Cindy K.

We absolutely love our new coach. The coach, service dept. and company were above and beyond our expectations. Jason was a saint dealing with me, all my questions and concerns while we were waiting on our coach to be built. We drove our coach back to Texas, loaded it up and headed to Colorado. The trip has been amazing and we have had no problems. I appreciate the coach and it’s quality more and more every day! The decision to buy a Coach House was spot on. Thanks CH for the memories we are making.

Tom V.

The trip home went VERY well. I'm sure people wondered why we were smiling so big as we traveled up I-75, but they didn't know we were bringing our dream back home with us and that was the source of the joy.

I spent 40+ years in Corporate America at various levels of management with both multinational companies and smaller family owned businesses. I know a good organization when I see it and experience working with it. You can always tell the really great ones by the people that work there and the product they produce. I can say without any reservation at all that your organization ranks among the very tip top of my list of most impressive and easiest to work with. From the get-go I suspected that I was dealing with seasoned professionals both at the management level and within the production area. My first impressions turned out to be correct as I suspected they would be. The men and women who work every day to produce your product should be candidates for the Malcolm Baldrige Award. They are THAT good at what they do. The VERY BEST!

I could go on and on but one of my weaknesses is "over verbalization". Let me close by saying that our experience with you has been simply outstanding. We are proud of our new RV and will be proud to exhibit it as we travel our great country. THANK YOU from the very bottom of our hearts for being there creating these wonderful products. We look forward to a long and happy relationship with your organization and the products you so expertly produce.

Keep up the good work and may God bless you all.

Best regards always,
Tom, Chris, and Marc

P.S. : We'll stay in touch and keep pictures coming your way.

Sylvie P.

We picked up our 2024 27’ Platinum Coach House mid-October at Coach House. What a place! We had a chance to spend a few nights there to make sure everything was running perfectly. Every morning we had a team ready to help at 6:30 am if we wanted to! Art, thank you so much for your limitless patience, and dedication; Mike, thank you for your incredible expertise and ingenuity; Jason… A thank you would not be sufficient. From the moment, we ordered our coach two years ago to today, at home in California, you have shown us over and over again knowledge, kindness, positivity, patience, sense of follow-through. In other words, you are awesome!
We don’t want to forget Steve. What an incredible and genuine person you are, to everyone.
In conclusion, every issue we had was fixed quickly and efficiently, and we love our Coach!
We sincerely admire the entire Coach House crew and product!
Thank you to all!
Sylvie and Eric