Cartograph Wines - Healdsburg, California

Elizabeth B.

This is the best tasting room in Healdsburg. The wine is delicious the staff is knowledgeable and friendly. This is a must stop.

T M.

Sadly, people of color should not bother trying to sign up for a membership here. We had a horrible experience, and the owner basically told us she didn't care, and we aren't wanted, despite multiple offers to speak with her personally and explain what happened.

Here is the full experience:

We were members before, and had canceled in the past. We were in town and wanted to visit again, and given it had been 5 years since we were members, we were ready to sign up again.

We confirmed 3 times we could rejoin as members before doing our tasting. Never hid that we were past members. Upon finishing our tasting, I told the gentleman that we loved everything about the experience and wanted to sign up. This is where their policies started to change to try any means to get us to not sign up.

The first lie - we are told there is a waitlist to join, but we would be accepted. Ok, where was that when we asked 3 times before?

Then the other tasting room manager inserted herself in our conversation, and the creative lies really started flowing. First she said the gentleman was wrong, and we cannot sign up because there is a supply demand issue because of fires (years ago by the way), and the tastings would not be waived, even if we are accepted. I told her the gentleman promised us that we could sign up today. She said too bad, you can't. She proceeded to go overboard and loudly start telling the entire tasting room that we had canceled our membership in the past, implying we were freeloaders who just came in for free tastings and then canceled. We were super insulted in front of our family, and the entire tasting room.

We thought, lets reach out to the owners, who will certainly see that this incident was inappropriate and rectify it. We sent the owners a detailed summary of what happened, and offered no less than 3 times, to speak to them so they can get our perspective and hear what happened from us. The owner says she talked to her team, who is right (so we are wrong), and her team told a different story of what happened (oh, what a shocker). She then finishes by saying we are not welcome as members because we had canceled our membership in the past. The policy just keeps changing.

The sad part is, if that policy was posted anywhere (in the tasting room, on their website) or communicated to us in advance, we absolutely would have understood. We simply would not have come in - we have no interest being where we are not welcome. Unfortunately, there is only one conclusion I can arrive to after this experience - we are people of color, and the policy kept getting more and more creative to find new ways for us to not join. We are not welcome at Cartograph, and we clearly were made to feel biased against because of the color of our skin, and insulted in front of our family and others in the tasting room. Even more odd - they still have me on their mailing list, pretty ironic considering you don't want us as members, but I guess that only became clear when we came in person.

Cartograph's wines are wonderful, but I would not recommend anyone visit a place that treats people of color unfairly and with such disrespect.

To this moment, not a single apology from either of the owners, or staff. Don't waste your time or money on a place that doesn't respect all people equally.

Stephen R.

If you like Pinot Noir, do yourself a favor and check out Cartograph. Great tasting room and very knowledgeable staff, they'll even share tips for dinner and other great things to check out around town. Highly recommend stopping by when you're in Healdsburg.

Ruthanne S.

I am a little remiss in not writing this review earlier. In February of this year, I visited the tasting room at Cartograph. The staff were very hands on, engaging, and knowledgeable about wine. They added to the enjoyment of tasting the wines and the whole experience of visiting the storefront. The wines were delicious and there were some very interesting ones. I went in thinking that I might buy one bottle to take home and left with three! Now, I wish I would have bought more! The owners Serena and Alan were on site and were 100% involved with the customers by answering questions and educating us about wine. If you come to Healdsburg, definitely make a stop to see Cartograph. A big thank you to Serena and Alan for a great experience.
- Ruthanne
Wallingford, Connecticut

Joseph D.

Love the modern and clean feel of the tasting room. All of the wines are fantastic. Each Pinot Noir is very similar yet each one has it’s own distinct personality. Definitely have to try Cartograph if you plan a trip to Healdsburg!

Bryan W.

We had a great experience at the tasting.

Jonathan D.

A lower key tasting room in downtown Healdsburg. The staff were friendly and the wine was very good.

Alan R.

Great tasting room, a wide variety of pinot nor to taste with great service.