Best Buy - Pleasant Hill, California

Colin H.

Until today I would buy almost all my household electronics at Best Bey because I like the idea of having a person I can go to in case of customer service.
Well today Best Buy failed me... I bought a pair of Ray Ban Stories just over 2 years ago with a 2 year protection plan. The sunglasses failed and I started the process to return/fix them before the 2 year protection plan was up but unfortunately we had a family emergency and could not finish the return process(literally leaving the store because my father had a stroke).
After the 2 year mark was up and I told them the situation I got no help from Best Buy.

Don't go to Best Buy, just buy from Amazon... there is no added value. All you get from Best Buy is long lines, higher prices and zero customer service.

I would give them zero stars if possible.

Reply to Ezra@Best Buy and update...
I don't really use much social media anymore but I will get on Twitter to follow up.

A short overview of the steps I already took...
Step 1: I made an appointment with Geek Squad the gentleman was very kind and as helpful as he could be, he directed me to call/ message customer service because he said if anyone could fix this it would be customer service.
Step 2: I went home and customer service told me "the only people who could fix this would be a manager at the store" but they did make another in store appointment for me.
Step 3: Went back to the store end of day yesterday the manager told me there was nothing he could do... he was less than helpful and by far the worst person from Best Buy I dealt with yesterday.
Step 4: Finally got home and called customer service again and they were very sympathetic and agreed yes a manager could do something so they said they would setup a phone appointment with a in store customer service manager.

They told me I would hear back by end of day yesterday or no later than 2 hours after the store opened today (depending on call queue)... well we are more than 2 hours after the store opened and have not heard back.

Jessica B.

I came here thinking I knew exactly what I needed. Well I didn't. Nick in the computer department was able to lead me in the right direction. I was able to find a 2nd monitor for work that fits all my needs. He was patient and brainstormed with me to make sure I got exactly what I needed. He even talked about the Best Buy credit card perks and awesome return policy if I needed to find a better fit.

You the bomb Nick!

The R.

Was there on Feb 2025 . The salesperson told me there was no tv that I wanted available . Then had to ask an older sales person to find it. Store had bad stock , the shelf’s were poorly stocked, not faced. The advertised 50” fire TV was supposed to come with 2 free gifts but the salesperson didn’t give them to me.

Kamran K.

Eh this is not so much a review of Best Buy then it is of retail shopping in real life. Sign up in the front and wait for someone to become available - or - for high ticket item Amazon will deliver to your home same day. At a similar price. The store itself is great, clean, well stocked etc etc.

Cody K.

Bought an apple watch as a gift for someone. The incompetent employee was not actively listening when placing the order so had the device mailed to the wrong address. Because of this it caused a delay in receiving the gift for the day it was intended. When the wide round wobbly 'employee' attempted to correct the mistake that was made, he ordered the new apple watch with the incorrect band size. When he notified us of the mistake in the band size issue he said 'you can go to apple to exchange.'
Regardless of that being incorrect and completely wrong information when we returned to Best Buy to simply exchange the band for the correct size "Customer Service" informed that we would need to return the whole watch and band set to get the correct band size and color.
Something completely different than what the original employee said would be a simple and quick fix. And on top of that if the store didn't have the correct style size and color band with the size of band we wanted we would then again be out above 3 weeks for them to order the watch again. This time in hopes their incompetent workers could slow down and order the product correctly.
Idk why this store is so slow when coming to basic conversation and understanding skills.
I'd advise people never to go to this store and to either order thru the brands website themselves.

Prerna R.

Seriously, this specific location customer service is very sub par! Save your time and energy coming down here only to be hassled about your pick up order just have it shipped or Amazon it. 9/10 it won't be ready for pick up when you need it.

Juan G.

was looking for a clicky keyboard and found a huntsman mini on sale but didn't know if it was clicky so i went in front of a camera and opened it slightly, i clicked it and loved it and i went to ask an employee if the price was right, then i was walking around WITH THE BOX IN HAND when the manager asked to see everything and asked where the keyboard is, like its not in my hand?. then he asks where is it as he holds the box like he doesn't feel like a keyboard in there, then we go to the front where he clearly see me put it back in the box. Then i ask for the keyboard back but then he refuses to sell me that one and tells to grab another one even though that was the only black one there, so left me to buy the white one. He was nicer at the end and was more sincere which i appreciated but to all the workers that watch those damn cams watch the whole damn thing before you go and act stupid as hell to an innocent person. Like think before you act dummys.
work in tech and don't know how to use it!

Renee S.

Big mistake buying here. They made a big deal about buying through the store instead of online so the store could help with any issues. Didn't tell me they have no local phone number. Clearly jsut wanted the commission. It's been a nightmare experience! Won't be buying here again.