Automaster of Leesburg - Leesburg, Florida

Glennie J.

Buyer Beware, new management and customer service is on the decline. I have used this shop in the past with no issues. Vehicle was brought into shop for check engine indicator. Vehicle placed on machine and diagnosed. Repairs completed per diagnosis. Less than 90 days later, (100 miles) same light comes back on. Car taken back, placed on machine was told this was a different problem additional $$ needed. Unpleasant manager and owner stated that light comes on for every issues related to car . Weird answer manual does not state that. Repairs were paid for in cash, this shop gives nice discount for this. NOW I know why, you have no recourse. When using credit card you have leverage. I would not recommend this shop. Repairs and customer service are poor. I have a very nice luxury car, garage kept, well maintained and low miles. I regret not reading customer reviews earlier!!!

Maikel G.

Hands down, the best mechanic shop in town. Very friendly customer service. H has a lifetime experience of being a mechanic, as he worked on cars since he was 8 years old. Amazing mechanic with awesome prices. Highly recommend, if you're looking for a mechanic, H is the man for the job.

C A.

I dropped off my car to be repaired, and they sent me a quote that was overinflated for the repairs. I refused to pay the overinflated repairs.The car was put back together, It broke down 1 mile from the shop, and it was towed back to the shop. I picked the car up the next day, and it barely made it home. I called the shop the next day and was told they refuses to correct the issues. They charged me almost 3k. Please beware of them. Signed Combat Vet.

Terry S.

Zero stars for terrible customer service yesterday (8/15/23) by Thomas, the manager of AutoMasters in Leesburg. I had an appointment for 11:00 and when I arrived on time, Thomas said it would be two hours before they could begin working on my car because he had “sold a job” that morning and this new job won’t be finished for another two hours. When I questioned his reasoning for taking on a new job that would have a significant effect on my appointment, he tried to give a variety of excuses to justify what he did. Thomas went on to say it’s like being at a doctor’s office and having to wait even though you had an appointment. This is a flawed comparison. If I was on time for a doctor’s appointment and was told on arrival that my appointment has been pushed back two hours because they decided to add some non-emergency patients ahead of me on the schedule, I would not be happy. Who would be? I also asked Thomas why he didn’t call me to let me know they wouldn’t be able to work on my car at the scheduled time? He didn’t have an answer. I thought he might call today to apologize for his poor decisions. He didn’t call. Sorry, cannot recommend unless you like this type of treatment.

Steven R.

Had an appointment for an estimate for oil change and fixing a door handle at 8 am. 3 hours later I left with an estimate of $200 for oil change, no estimate on the door and they charged me $220 for diagnostic test and 3 light bulbs in rear lights. Receptionist made me sit in back room with no AC, no updates and no TV. Expensive and worst experience ever. Oh, and no oil change!

reggie N.

I will just post the facts and let you come to your own conclusion as to what was going on.
My wife's 2013 vehicle stopped working and we had it towed to Automaster to have it checked out. They told us the engine was seized, which it was. They told us it was $8,200 to put a used motor with 70 to 80k miles in the vehicle, or they gave us the option of just signing the vehicle over to them in exchange for waiving the $135 diagnostic fee. The motor issue was part of a factory recall, so I paid the fee and had the vehicle towed to the dealer and they installed a new motor and starter for $0. and provided me with a rental car. (Thanks Hyundai) A quick internet search found used motors for this vehicle for around $1,500 to $2,000(that would mean about $6,000 labor to install was quoted). If you can ad 2+2 you should be able to figure it out, but I will stick to the facts and let you come to your own conclusion.

I am adding this after reading their response. There is no feeling in my review, only facts. Actually, I don’t make an assertion or comment on their motivation. Only the details were provided for you to make your own judgment. But, it’s pretty clear what happened.

Jim D.

We found this shop when we first moved here because we got new plates at the DMV and the bolts on my wife's plates were rusted and stripped. This was the closest shop we found on Google, and they took her right in and changed everything at no charge, refusing to take any money from her. Since then, I've brought my car multiple times, and they are always prompt, courteous, thorough, and fairly priced. If a problem reappeared, they took care of it right away, again at no charge. It is very hard to find a good, honest business, especially when it comes to auto repair. Auto Master has made clients for life out of my family in a very short time. We will direct anyone who asks about an auto shop to use them.

Melissa J.

Took my car for auto diagnostics and paid approx 180.00. I was told I would get a estimate e mailed to me on Monday. I never heard back from them. I left a review . Was called by the manager and told they were busy had a lot going on in the shop lately and they forgot about me. THEY DID NOT FORGET TO CHARGE ME FOR THE DIAGNOSTIC. How do you forget about your customers? Cat was repaired elsewhere and all is well 🤩. Dead battery 😂