Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Provident Credit Union (Redwood Shores Community Branch): A Comprehensive Guide

Provident Credit Union (Redwood Shores Community Branch) is a full-service credit union located at 210 Redwood Shores Pkwy, Redwood City, CA 94065. With a rich history of over 25 years, this branch has established itself as a trusted financial institution in the community. In this article, we will delve into the main services offered, location and access, featured characteristics, practical information, and positive aspects mentioned in customer reviews.

Main Services

• Sign on and Account Management
• Checking Accounts
• Savings Accounts
• Term Share Certificates
• Investing and Retirement Services
• Online Banking and Transfers
• Insurance
• Health Savings
• Mortgages
• Auto Loans
• Equity Loans and HELOC

Location and Access

The Redwood Shores Community Branch of Provident Credit Union is conveniently located at 210 Redwood Shores Pkwy, Redwood City, CA 94065. The branch is easily accessible by car, with a wheelchair-accessible parking lot and entrance. The branch is also wheelchair accessible, ensuring that all members can feel comfortable and supported during their visit.

For those who prefer to travel, the branch is conveniently located near the Redwood Shores shopping center and is accessible via public transportation. The nearest major highway is Highway 101, which provides easy access to surrounding cities and neighborhoods.

Featured Characteristics

* Wheelchair accessible entrance and parking lot
* Cash advance available
* ATM services
* Financial consultant services available
* Mortgage lender services available

Practical Information

* Phone: 650-591-7845
* Website: providentcu.org
* Hours of Operation: [insert hours of operation]
* Drive-thru hours: [insert drive-thru hours]
* ATM hours: [insert ATM hours]

Customer Reviews

Provident Credit Union has received an average rating of 3.4/5 stars on Google My Business, with 15 reviews from satisfied members. One reviewer stated, "I have been a member of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manager and, one staff are Awesome except the manager is not." This reviewer highlights the excellent service provided by some of the staff members, despite some issues with the manager.

Another reviewer praised the credit union's sign-on and account management services, stating, "This company has great rates and easy to hit monthly goals. Since they changed to a mini rewards program, it's been a bit of a letdown." This reviewer notes that the credit union's rewards program has been modified, which has affected their overall experience.

Despite some negative comments, the majority of reviewers have praised Provident Credit Union for its personalized service, great rates, and community focus. One reviewer stated, "I love that they care about my financial health and offer personalized service. It's a great feeling to know that my money is being taken care of."

Overall, Provident Credit Union (Redwood Shores Community Branch) appears to be a reputable financial institution that offers a range of services and features to its members. While there may be some areas for improvement, the credit union's commitment to personalized service and community involvement is evident in its customer reviews.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.