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Trails West Manufacturing - Preston, Idaho

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 65 N 8th W, Preston, ID 83263, United States.
Phone: 2088522200.
Website: trailswesttrailers.com
Specialties: Trailer manufacturer.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, Credit cards.
Opinions: This company has 19 reviews on Google My Business.
Average opinion: 3.5/5.

📌 Location of Trails West Manufacturing

Trails West Manufacturing 65 N 8th W, Preston, ID 83263, United States
☎️2088522200

⏰ Open Hours of Trails West Manufacturing

  • Monday: 8 am–5 pm
  • Tuesday: 8 am–5 pm
  • Wednesday: 8 am–5 pm
  • Thursday: 8 am–5 pm
  • Friday: 8 am–5 pm
  • Saturday: Closed
  • Sunday: Closed

Trails West Manufacturing: A Comprehensive Guide

Nestled in the heart of Preston, Idaho, Trails West Manufacturing, located at 65 N 8th W, has been crafting top-quality trailers for over two decades. This family-owned business has built a reputation for excellence, offering a wide array of trailers designed to meet diverse needs, from horse and livestock haulers to recreational and utility trailers.

Main Services

  • Horse Trailers: Trails West specializes in horse trailers, offering models like Adventure, Classic, Sierra, and Royale, each designed with the safety and comfort of your equine companions in mind.
  • Livestock Trailers: Their stock trailers, including the hotshot and Santa Fe models, are built to handle various livestock, ensuring safe and comfortable transportation.
  • Recreational Trailers: For outdoor enthusiasts, Trails West offers adventure open stock and recreation trailers, perfect for hauling ATVs, dirt bikes, and other recreational vehicles.
  • Utility Trailers: Their utility trailers, such as the RPM, come in various sizes and configurations, making them versatile for hauling everything from landscaping equipment to personal belongings.
  • Living Quarters Trailers

    : Trails West also manufactures living quarters trailers, including 7 ft. and 8 ft. models, providing comfortable accommodation on the go.

Location and Access

Trails West Manufacturing is situated at 65 N 8th W, Preston, ID 83263, United States. The facility is easily accessible, located just off US-91 and ID-34, providing convenient access for both local and out-of-town customers. The dealership is surrounded by several amenities, including restaurants, hotels, and shopping centers, making it a one-stop destination for all your trailer needs.

Transportation: Public transportation is available, with the Preston Bus Transfer Station located about a mile south of the dealership. For those traveling by air, the Jackson Hole Airport is approximately 80 miles south, offering both domestic and international flights.

Parking: The dealership offers ample parking space, including a wheelchair-accessible car park, ensuring convenience for all visitors.

Featured Characteristics

  • Quality Craftsmanship: Trails West Manufacturing takes pride in building trailers with the highest-quality materials, ensuring durability and longevity. Each trailer is meticulously crafted by skilled workers who understand the importance of attention to detail.
  • Customization Options: Trails West offers a wide range of customization options, allowing customers to tailor their trailers to their specific needs and preferences. From different floor plans and sizes to various features and accessories, the possibilities are nearly endless.
  • Customer Service: The Trails West team is dedicated to providing exceptional customer service. From the initial consultation to post-purchase support, they strive to ensure every customer feels valued and satisfied with their purchase.
  • Wheelchair Accessibility: The dealership is wheelchair-accessible, with a wheelchair-accessible entrance, ensuring that all customers can easily access the facility and view the trailers.

Practical Information

  • Business Hours: Trails West Manufacturing is typically open Monday through Friday, from 8:00 AM to 5:00 PM, and on Saturdays by appointment only. It is closed on Sundays.
  • Phone: You can reach the dealership at 208-852-2200 for inquiries, sales, or service.
  • Website: Visit their website at trailswesttrailers.com for an in-depth look at their trailer models, features, and customization options.
  • Payment Methods: Trails West accepts various payment methods, including debit cards, credit cards, and financing options.

Positive Aspects from Customer Reviews

Trails West Manufacturing has an average rating of 3.5/5 on Google My Business, with 19 reviews. Many customers have praised the quality of the trailers, the professionalism of the staff, and the excellent customer service. Some positive aspects mentioned in the reviews include:

  • Quality and Durability: Several customers have commended the high-quality materials and workmanship, stating that their trailers have held up well even after extensive use.
  • Customization Options: Customers have appreciated the wide range of customization options available, allowing them to tailor their trailers to their specific needs.
  • Knowledgeable Staff: Many customers have praised the staff's expertise and willingness to help, ensuring they found the perfect trailer for their needs.
  • Exceptional Customer Service: Some customers have highlighted the dealership's exceptional customer service, both before and after the sale, ensuring a satisfying purchasing experience.

One customer, who had purchased a 28 ft. bumper pull RPM trailer, praised the trailer's overall quality but mentioned that some components, such as lights and the heater, had gone out relatively quickly. However, they noted that the warranty process was smooth and efficient, highlighting the dealership's commitment to customer satisfaction.

In conclusion, Trails West Manufacturing, with its commitment to quality, customization, and exceptional customer service, has established itself as a leading trailer manufacturer in the region. Whether you're looking for a horse trailer, livestock hauler, or recreational utility trailer, Trails West Manufacturing is worth considering for your trailer needs.

👍 Reviews of Trails West Manufacturing

Trails West Manufacturing - Preston, Idaho
Brian H.
3/5

I like my 28 ft bumper pull RPM trailer for the most part but some components went out pretty quickly, like lights and heater. When I called and left a message about warranty on the lights I got no reply.

Trails West Manufacturing - Preston, Idaho
Larry C.
1/5

The upper half of my LQ gooseneck is tearing off and Jon Reeder is doing nothing about fixing the problem hoping I'll just go away, I'm trying to get a class action suit against trails west. ItsI time to talk to the TV news and file a complaint with the FTC and DA Read the reviews before you get ripped off. All he has to do is replace the trailer with a new one but If we go to court the cost of replacing all the bad trailers will bankrupt his company. He knows his trailers are unsafe and does not care about you, he just wants your money.

Trails West Manufacturing - Preston, Idaho
Tammy S.
1/5

If I could give a big fat 0 I would. Here is my painful story:

Ours is a 28’ 2014 Trails West RPM Gooseneck trailer with the heated floors and all the “stuff.” We bought it and were in LOVE with it and used it all last season. It was awesome! We were able to haul five sleds or 2 razors easily with plenty of room and nice options – the heated floors were fantastic!

We wanted to put a fuel cell under it, so we crawled under about a month ago to measure and see if we could fit something in between the cross members. While under there, I noticed a crack on one end of one of the cross members! I couldn’t believe it. Then, as we looked further, we found that ALL FIVE of the cross members that are in the area where the floor goes up and over the axles are cracked on BOTH ENDS! One side has multiple cross members cracked all the way through.

We called Trails West to see what they could do to help us out since there is no reason beams like that should crack. They never called us back, so we had to call a second time. They told us since we were the second owner, they wouldn’t do anything. The warranty only extends to the first owner. Of course, they “have never heard of this” in one of their trailers.

As a business owner in the snowmobile industry, if I had someone call me with an issue “I have never seen before” I would do everything I could to ensure it wasn’t our manufacturing process that caused the issue instead of completely dismissing them. And, I would do everything possible to make that customer happy again.

So now, we have a $25,000 paperweight – at least until we figure out how to tear it apart and replace the cross members ourselves.

We think the issue will probably only show in the trailers with the heated floors. We suspect it will come down to the way that the cross members were cut to put in the heated floor. We can’t see until we tear it apart, but we also suspect that the cuts put in were square, which means that the cracks occurred at the corners of the square cuts. We will be removing the the spray in foam to see what’s up and, I guess, we are on our own to make the expensive and time consuming repair of replacing those defective cross beams.

The cracks are uniform across all of the beams on the raised section of floor inside. This type of breakage does not happen due to an "overloading" issue as they eluded to in our phone conversation with them. This is a MANUFACTURING DEFECT and they hide behind their second owner not covered policy instead of doing what a great company does and fixing the issue.

Their website says, "In the eyes of those who own our trailers, we want to be recognized as having provided a quality, user-friendly product, which provides years of trouble-free service. We consider every owner of our trailers a member of our sales force and treat them as such." Apparently they DO NOT PRACTICE WHAT THEY PREACH!

If you own one of these trailers, I recommend you check yours. If you are the first owner, congratulations! I hope they help you out and not completely dismiss you like they did us.

Steer clear of this company and their trailers.

Trails West Manufacturing - Preston, Idaho
Kim O.
5/5

I love our Trails West trailer! We live on the road all Winter, and this is our garage away from home. It is so easy to thaw out all of our sleds in between rides every night, and dry out all of our gear. It is also like having a heated locker room when everyone is gearing up, or coming back frozen in the dark from a long ride. Thanks for making a trailer like this!

Trails West Manufacturing - Preston, Idaho
Wade T.
5/5

I’ve been really impressed with these guys. I had a couple of issues with my trailer. I contacted them and they were awesome about getting me in and getting it fixed. I just got it back tonight and am super happy with the repairs. It’s not always about if you have an issue or not, it’s about how they handle the issue and these guys did great.

Trails West Manufacturing - Preston, Idaho
Quinn E.
1/5

I highly recommend staying away from Trails West. My mom has a 2016 4 horse adventure gooseneck that is only 3 years old and it’s literally falling apart. The tack door and back door are starting to separate as well as having a faulty brake system! We contacted Trails West to let them know about the faulty brake away switch to see if they would cover it. They proceeded to tell me that the highly reputable company that looked at it was clueless and didn’t know what they were talking about. They basically told me to kick rocks and figure it out on my own because they aren’t going to do anything.

Trails West Manufacturing - Preston, Idaho
Cindy M. H.
5/5

Love my trailer, it has a 1 year warranty, if you take care of it and maintain it properly, it will last a lifetime.

Trails West Manufacturing - Preston, Idaho
Sean S.
5/5

Fantastic customer service, we couldn't be happier with our interaction with Todd in the part department.

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