Anza Electric Co-Op - Anza, California

Anza Electric Co-Op

Anza Electric Co-Op, located at 58470 CA-371 in Anza, California, stands as a vital community resource for the residents of the surrounding area. This user-friendly electric utility cooperative provides essential energy services, operating with the core principle of serving its members' needs while maintaining the local infrastructure.

Company Profile and Service Area

Anza Electric Co-Op is fundamentally a member-owned cooperative. This structure means that the company operates with the primary goal of serving the interests of its members, who are typically the residents and businesses within its designated service territory. This model fosters a strong sense of community involvement and responsibility, aiming to provide reliable, safe, and cost-effective electric service to its members. While the specific boundaries of their service area are not detailed here, it is known to encompass parts of Riverside County, including the town of Anza and surrounding communities, catering to both residential and potentially some commercial needs within these regions.

Core Services

At the heart of Anza Electric Co-Op's operations is the delivery of dependable electricity. Their services primarily include:

• Residential Electric Service: Providing safe and reliable power for homes, including installation, maintenance, and service connections.
• Commercial and Industrial Service: Offering tailored electricity solutions for local businesses and industrial clients.
• Maintenance and Outage Response: A key focus is prompt restoration of power during outages, an area that has received feedback suggesting room for improvement in communication regarding outages.
• Infrastructure Development: Building and upgrading the local power grid to enhance reliability and incorporate modern technologies.
• Customer Support and Billing: Managing accounts, handling inquiries, and ensuring transparent billing practices for its members.

Key Features and Considerations

Understanding Anza Electric Co-Op involves recognizing both its operational strengths and areas where members have provided feedback:

Community Focus: As a cooperative, its primary allegiance is to its members, aiming to reinforce community ties through responsible energy management and infrastructure investment.

Wildfire Resilience: Operating in a region prone to wildfires, the company places significant emphasis on wildfire safety, particularly concerning vegetation management (tree trimming) near power lines. Customer cooperation in trimming personal trees is often requested as a shared responsibility for safety. This proactive approach is highlighted by some members who appreciate the company's efforts in this critical area.

Customer Experience and Communication: Feedback serves as an important indicator of service quality. From the provided reviews, a recurring theme is the importance of clear communication, especially regarding service changes like opt-in notification policies for power outages. Customers have expressed appreciation for leniency expected from a small company but have also noted the need for better initial information to manage expectations. This suggests a continuous need for improving customer service and communication channels.

Accessibility: The physical accessibility of the company's facilities is also considered. The Anza Electric Co-Op location features a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that all members, including those with disabilities, can access services conveniently.

Information and Recommendations

For individuals seeking information about Anza Electric Co-Op:

Contact: Primary ways to reach the company include calling the provided phone number, 9517634333, or visiting their website, anzaelectric.org. These channels are essential for inquiries, service requests, billing questions, and information on outage notifications.

Service Evaluation: Prospective customers or existing members should consider the company's cooperative model, its focus on community service through energy delivery, and its proactive stance on wildfire safety. Historical feedback underscores the importance of clear communication regarding service policies and outage notifications. Signing up for outage alert services is a recommended step based on customer experiences.

Commitment to Improvement: Like many small utilities, Anza Electric Co-Op operates within resource constraints. Acknowledging feedback regarding service reliability and communication suggests a potential area for ongoing enhancement. Customers are encouraged to provide constructive feedback through official channels to help the cooperative fulfill its mission effectively.

Overall, Anza Electric Co-Op represents a dedicated energy provider committed to its community. By understanding its services, recognizing its focus on safety and member service, and being aware of feedback regarding communication, customers can better navigate their interactions with the cooperative.

Whether you are a new resident needing service connection or an existing member seeking information on billing or storm preparation, Anza Electric Co-Op offers the fundamental service of electricity delivery. By utilizing their provided contact methods and being mindful of customer feedback regarding service communication, interactions with the cooperative can be managed effectively.

Conclusion

Anza Electric Co-Op serves as a foundational utility provider for its community, operating under the cooperative principle of member service. Its commitment to wildfire safety and infrastructure maintenance are notable aspects of its operational focus. While feedback suggests opportunities exist for enhancing customer communication regarding service changes and outage notifications, the company's dedication to its members and the community remains a central tenet of its operations. Accessible facilities further demonstrate its commitment to inclusivity. For residents and businesses within its service area, Anza Electric Co-Op remains a vital partner in energy delivery and community well-being.

👍 Reviews of Anza Electric Co-Op

Taylor E. R.

4/5

When I signed up for service I got 0 indication that power outage notifications were an opt in situation so I was blindsided by the first shutoff after i moved here despite being a native in the area. I'm well aware of fire safety. To have 0 notice was bull****

Since then, I've had rocky but understandable experiences. This is a small company after all, so leniency is key. I appreciate their efforts in fighting wildfire safety and improving our infrastructure.

I suggest setting expectations appropriately and signing up for outage notifications immediately.

Paula S.

1/5

We moved to Anza 7 months ago and there has been a power outage every month so far, with the last two being over 24 hours. I have never lived anywhere where this occurs. We used to live in Ramona and never experienced this. This last outage two days ago was the worst. They shut the power off in the middle of the night on Monday because of wind. I went to work on Tuesday and when I got home at 4:00pm, there was no wind. They continued to keep the power off all Tuesday night and it didn't come back on until Wednesday morning at 8:00am.We had no water as the well pump can't pump with no electricity, we couldn't cook as the propane burner won't light with no electricity, and our house was freezing. This is very hard on us senior citizens. I wouldn't recommend living in Anza after experiencing all these outages. The electric here is also very expensive, probably because there is no competition and they can charge whatever they want and constantly have outages. We lived in northern Idaho and would run our heater 24/7 and the electric bill there was very low compared to Anza where I hardly ever turn it on because it is so expensive. If they are going to continue to have these outages, maybe have a rolling blackout to different areas and don't let it last long.

Gary V.

2/5

When are they going to put back^up power on their internet transmission towers? When power goes out at least my back^up batteries work, but useless if Anza Direct doesn't do the same! Spectrum did not have this problem either, so what's up? Thinking I should get *Star Linked instead. and quit you!

John B.

5/5

Thanks for the fast repair of a blown fuse, by a raven that unfortunately met its end. The Anza technician arrived and resolved the issue, getting our power up and running within 30 minutes. After seven years of living here, Anza Electric Co-op has always had efficient responses to large or minor outages, a very competent Agency.

Cory S.

5/5

Sandy, Don, and Betsy are awesome. I bought a property in Anza that had some history and needed some attention when it came to repairing the power pedestal. Sandy was very accommodating in making the repairs happen and getting my power back on. Betsy was very professional and compassionate. Don is the onsite guy and was very cool. I’m very happy that everything worked out. Thank you!

Alexander T.

2/5

I called in to gather information to help a client I'm helping later on today. The first person I spoke with when asking these questions was extremely rude named Betsy. The second person I spoke with on extension 209 was extremely helpful!

Trish E.

5/5

Friendly and personal service. Love the recipes in the Currents monthly publication. Very healthy and season al appropriate. We are grateful to be saving money on our monthly electric bill, having been approved to participate in the Anza solar discount offer. Thanks for helping us get by every month by your partnership with Find food bank and your many volunteers who make it possible. Thank you Anza Co Op

C D.

5/5

When you live in California, you have to deal with outages and wifi issues. However, Anza Electric Co-Op has handled all of them with urgency and kindness. Everyone on the staff truly seems to put this community first. In addition, they are one of the top supporters of the location organizations. They donate their time and money to make sure the kids and other people here are taken care of. That alone says a lot about a company.