Pilgrim's - Russellville, Alabama

Pilgrim’s Food: A Comprehensive Overview

Pilgrim’s Food Corporation, headquartered at 2045 County Rd 244, Russellville, AL 35654, United States, is a prominent and established player in the North American meat processing and food supply industry. Their telephone number is 2563328900, and visitors can explore their operations further via their website: pilgrims.com. The company’s core competencies encompass a diverse range of operations, including meat processing, serving as a crucial food products supplier, and operating a significant poultry farm.

Company Profile and Specializations

Pilgrim’s Food has evolved considerably over the years, transitioning from a regional poultry operation to a nationwide integrated food company. They specialize in the processing and distribution of a wide array of protein products, catering to both foodservice and retail channels. Their portfolio includes chicken, turkey, pork, and beef, with a strong focus on providing high-quality, value-added products. The company’s commitment to operational efficiency and strategic sourcing has been a key driver of its growth and success. Notably, Pilgrim’s has consistently invested in modern processing facilities and advanced technologies to maintain a competitive edge in the dynamic food industry landscape.

Location and Accessibility

The Russellville, Alabama facility represents a strategically important location for Pilgrim’s operations. It’s situated within a region with established infrastructure and access to key transportation networks. The company’s location facilitates efficient distribution throughout the southeastern United States and beyond. Delivery services are offered, and same-day delivery is available in select areas, demonstrating a responsiveness to customer needs. Furthermore, the facility is designed with accessibility in mind, featuring a wheelchair-accessible car park and an wheelchair-accessible entrance, ensuring inclusivity for all visitors and clients.

Points of Interest and Customer Service

Pilgrim’s strives to provide a seamless and positive experience for its clients. Their operations are characterized by a commitment to reliability and efficiency. The facility often operates with trailers prepped and ready for loading, minimizing delays for customers. Feedback from clients consistently highlights the professionalism and courtesy of the staff stationed at the guard shack. It is evident that Pilgrim’s places a strong emphasis on fostering positive relationships with its stakeholders.

Customer Reviews and Feedback

Pilgrim’s Food currently boasts 358 reviews on Google My Business, offering a valuable insight into customer perceptions. While the average opinion stands at 2.5/5, a deeper examination reveals a range of experiences. Many customers appreciate the speed and efficiency of the loading process, particularly the consistent readiness of trailers. Positive comments frequently mention the professionalism and politeness of the staff, fostering a sense of trust and reliability. However, some reviews touch upon logistical challenges or occasional inconsistencies in product availability, suggesting areas for continued improvement. A recurring theme is the importance of clear communication and proactive problem-solving in ensuring customer satisfaction.

Further Information and Resources

For detailed information regarding Pilgrim’s Food Corporation, including product offerings, industry certifications, and company news, we encourage visitors to explore their official website: pilgrims.com. Prospective clients can also contact the company directly via telephone at 2563328900 to discuss specific requirements or inquiries. The company’s commitment to transparency and customer service is reflected in their readily available contact information and comprehensive online resources. Pilgrim’s Food continues to adapt and evolve, solidifying its position as a vital contributor to the American food supply chain.

👍 Reviews of Pilgrim's

Christopher C.

1/5

Poor job loading the product on 1/7/25, 4 1/2 hours of waiting. This in and of itself wasn't bad until I arrived at the receiver, and they told me they couldn't remove the product due to faulty loading. Now, as i returned the product on 1/8/25, I arrived at 4 pm, and it's now 930pm. I get the call for the door, and this is what it looks like in the trailer.

Melissa D.

5/5

Normally, they have the trailers loaded and ready, so there's little delay when picking up your load. Everyone I've met in the guard shack has been pleasant and polite.

Royce L.

1/5

1star for the nice ladies at the guard shack. They send you to a dirt lot where there's not enough room to handle so many trucks. I had a 5 pm appointment. It is now 3 am. 10 hours my trailer has been in a door! I'm 7 and a half hours away from my delivery, which of course now I won't be on time. Why schedule trucks if you can't get them loaded in a reasonable amount of time? Every truck that has arrived since has already been loaded and are gone! This is ridiculous!
Drivers don't come here! In fact if TQL brokers your next load refuse it. This isn't the 1st time my dispatcher used them and not the 1st time I've had to sit without TQL paying any detention!

Ankit G.

2/5

FCFS ,24hr open its a fresh chicken after check in they will give u a door aftr 5-6hr nd then again they will take 4hr means total full loading time 10hr atleast, they have a scale,people are nice but not in hand reduce the loading time..

Paul K.

1/5

This place screwed me over for New years Holiday, waited 2 days to get loaded, then they canceled the load on me and broker didn't pay me for layover just said it's trucking for you and hung up and kept hanging up PS

LaDarrius T.

1/5

Trailer has been in door for 13 hours…call for an update tell you It won’t be long then another hour passes. And of course they pull this the day before Christmas.

Update:15 hours total they had my trailer. Delivery appointment missed by 3-4 hours. Thanks pilgrims…

Narinder S.

2/5

This place is good for hook and drop trailers only not for live loads. If you go there to pick up live load there is no time limit when they will load you. FCFS or appointment means nothing to them. Live load truckers not allowed to park inside, they have to park outside in dirt lot by the side of road.
2 stars only for restroom that they allow drivers to use and scale on site. Security guard ladies very polite and helpful.
Poor management for shipping, they need to orders trucks when loads are ready. According to me minimum wait time at place is about 8 to 10 hrs. Owner operators avoid this place if you can.
Don’t want leave bad comments but no choice left after visiting to this place.

Mukhtar S.

1/5

I come on far pick up but still wait here total time like 25 hours so please be careful all drivers no come back here sorry