Florida Power & Light Co - Naples, Florida

Florida Power & Light Co: An Overview

For individuals and businesses in Southern Florida, Florida Power & Light Co (FPL) stands as a cornerstone of energy provision. Located at Address: 1220 5th Ave N, Naples, FL 34102, and reachable at Phone: 2392621322, FPL is a prominent electric utility company dedicated to delivering reliable power throughout the region. Their website, accessible at Website: fpl.com, provides a wealth of information for customers and stakeholders alike.

Company Background and Specialties

FPL's history stretches back to 1923, evolving from a small distribution company to the largest electric utility in Florida. Over the decades, they have consistently invested in infrastructure upgrades and innovative technologies to meet the growing energy demands of the state. Their primary specialties reside within the generation, transmission, and distribution of electricity. FPL operates a diverse portfolio of power sources, including traditional fossil fuels, nuclear energy, and increasingly, renewable resources like solar and wind. This commitment to diversification demonstrates a strategic approach to ensuring a stable and sustainable energy supply.

Service Area and Infrastructure

FPL’s service territory encompasses a vast area of southern Florida, encompassing approximately 10.5 million customer accounts. This expansive reach necessitates a sophisticated and robust infrastructure. The company maintains a substantial network of power plants, transmission lines, and distribution circuits, all meticulously designed to deliver electricity efficiently and reliably. They continually invest in grid modernization projects, incorporating smart grid technologies to improve efficiency, enhance resilience, and accommodate the integration of distributed generation sources, such as rooftop solar panels. The company’s commitment to infrastructure investment is a key factor in its ability to serve its large customer base effectively.

Key Features and Services

• Residential Electricity Service: FPL provides electricity to homes and apartments across its service area.
• Commercial and Industrial Electricity Service: The company caters to the energy needs of businesses and industries, offering tailored solutions to meet their specific requirements.
• Energy Efficiency Programs: FPL actively promotes energy conservation through various programs and incentives, encouraging customers to reduce their energy consumption.
• Renewable Energy Initiatives: Recognizing the importance of sustainability, FPL is significantly expanding its investment in renewable energy sources, including solar and wind power.
• Customer Support: FPL offers multiple channels for customer assistance, including online chat, phone support, and a comprehensive online knowledge base.

Customer Feedback and Reputation

Currently, Florida Power & Light Co. receives a average opinion of 1.6/5 based on 97 reviews on Google My Business. While this indicates areas for improvement, it's important to consider the breadth of feedback. Customers express varying opinions, with some praising the reliability of service and the responsiveness of customer support, while others cite concerns about billing accuracy and occasional service disruptions. It's advisable for prospective customers to carefully review the specific feedback to gain a balanced understanding of the company’s strengths and weaknesses. A more detailed analysis of these reviews reveals recurring themes regarding billing transparency and the speed of outage resolution.

Contact and Resources

For those seeking further information or assistance, Florida Power & Light Co. offers several avenues for engagement. The company’s website, fpl.com, provides access to detailed information about services, rates, energy efficiency tips, and outage reporting. Customers can also contact FPL directly through their customer service phone number: 2392621322. The Naples office, located at 1220 5th Ave N, Naples, FL 34102, serves as a local point of contact for residents in the area.

Looking Ahead

FPL is actively shaping its future with a focus on decarbonization and grid modernization. The company is undertaking significant investments in solar energy projects and exploring innovative technologies like battery storage to enhance grid stability and reduce carbon emissions. Their commitment to sustainability aligns with broader state and national goals for a cleaner energy future. The company's strategic roadmap emphasizes reliability, affordability, and environmental responsibility, positioning it as a key player in Florida's evolving energy landscape.

👍 Reviews of Florida Power & Light Co

Judy E.

1/5

Your web site is down all the time! Make it hard to drop a deceased husband on the account without redoing the whole dang process!! We were both on the FPL account & auto pay equal month payment and now I have to figure out what you want!!

Thomas A.

1/5

Typical monopoly. Everything is great until it’s not. There have been repeated power interruptions for the last five days. I try to call FPL with NO success. You just can’t break through the wall and speak to a person - even though the menu of choices does not address my problem. With what we pay customer service should be much better. It’s like you’re competing with Comcast to see who can be the worst.

Brad W.

1/5

Idiots at FPL just had my power go out and back on 8 times in a 15 minute span. Blew out appliances due to the surge …..thanks idiots!!!
If you can’t handle the load sell to some one who can !!

Susan B.

1/5

The worst customer service of any company. You can't reach anyone, automated system sucks, and the website sucks. Literally, all I want to do is pay my bill and I've been trying for a half hour now.

Cody

1/5

Dog water company. My power has been off for 16 hours at this point. No rain, no wind, and I see 0 fpl trucks on the road trying to fix it.

Scott P.

1/5

Ticket number 13282171
FLP arrived on property with no knowledge and/or trespassing on our GATED property. They switched the meter out from analog to digital. One or 2 months go by. FPL called use that our meter quit responding.
The 2 FLP employees had to shut down power to the house. Pried open the old meter to replace a new meter. Restored power
Why are we responsible for someone broke not even asking permission on the property. We don't have access to.
It's like dropping your car off to repaired. They wreck the car we are responsible for fixing it.
Highway robbery, now FPL feels really important.
We should go to a news channel.
They might want to run the story. Sorry we have no knowledge if this, as sorry.
This is why FPL handed the job so you can wash your hands in it. Great job, hiding behind a contractor. BIG Men and Ladies. I'm glad you feel good about yourself and sleep at night knowing you're jamming to people that can afford it the mistakes your contractors made. And getting on my property without permission. And answer is it's our job to support but the time FBL MAKES A MISTAKE ITS OUR PROBLEM..
GREAT JOB

Michelle V.

1/5

The worst Company I have ever had to deal with unfortunately I need electricity there is no person I can get a hold of without it being a recording. I would like to speak to a customer service representative so that I can fix my account so that I can pay my bill on time because your service to pay bills is disgusting.

Dominic T.

2/5

Horrible, on line for 12 minutes, did not receive my monthly bill, was able to get payment amount online, but not able to get address of where to send payment. Very simple I thought, but no. Address not listed on prior monthly bills, kept asking for an agent, 'that is not an option'. Very poor.