Gatlin Lumber & Supply Co Inc - Fort Walton Beach, Florida

Jay H.

I needed a stainless steel screw for my rod holders on my boat. Looked for it at Lowes, Home Depot, West Marine, Ace hardware. Nothing. Not even close. My friend said got to Gatlins so I did. The whole back room is full of stainless steel everything. Had exactly what I needed to complete my mission. My new favorite place. Thank you!

Bill M.

No choice but to update this and downgrade their star rating again. I should probably give one star but I’m gonna go with two for now. I had some plywood and lots of 1x2 left over so I brought it in for return. Could not conceive I had so over ordered on the 1x2 and realized they included 176 12 foot boards instead of the 176 linear feet I needed (And had submitted to them in writing). My bad for not catching that in the original invoice but it was just one item in a very large order. Well, they made me feel like a liar and a cheat in the whole process. They rejected 3 out of seven pieces of plywood in the warehouse (two had a few marks from something that had dripped in them, see the picture). When I brought the return ticket to the general manager I saw that they had written down that they kept 3 and rejected 4 (exactly backwards). I told her and said let me walk out to my truck to confirm. I did and came back and told her again. She processed the return and I left. Worst of all, At the stoplight down the street I looked at the credit slip and see she only credited me for 3! Are you kidding?

I went back to address this with her and she tells me she can only go by what the warehouse guys wrote down. I asked her if she thought I was lying to her. For goodness sake. I asked her to ask the guys in the warehouse and she agreed to go back with me to ask. She again told me that she can only go by what they write down and something about there she is not responsible. I pointed out that she is the general manager and of course she is responsible for what her people do. The warehouse confirmed that they accepted 4 and we went up front for her to correct the credit slip. On the way she tells me she does not appreciate me dressing her down and that I had not told her about the count error. I never raised my voice, was firm but respectful and did not use improper language. I believe she may not have heard/processed what I said at least twice, perhaps three times, but giving her ALL the benefit of the doubt, she was not listening to her former customer. By far the most frustrating customer treatment I have endured in a very very long time. My recommendation is that you buy from someone else and avoid this place. If you want to ignore this advice, contact me and I will sell you my store credit at a discount 🤨

Ok, I am updating below review and reducing to three stars based on several recent interactions. I made two recent orders for delivery and both were a mess. At its core, the issue has been very poor communication. Stuff missing, deliveries not made as promised, calls promised but not actually made. All very frustrating. I am moving to a new provider.

Great service. I had loaded lumber and was headed down the road. Stopped to make sure things were secure and one of their drivers saw me. He waved me over and helped me get things strapped down better. Thank you!

Timothy B.

I called to ask about some ornate chair rail to make a project for a customer of mine and Rick T was very helpful. He went above and beyond to look at what they had in stock and sent me an image of the profile of the trim and the trim in stock in the warehouse. It wasn’t quite what I was looking for but I really did appreciate him taking the time to try and help me find something I could use.

Sallie S.

Cheaper than Ace, HD and Lowes. American will be dead when stores like this die. Try calling them to see if they have what you need. You will start going to them instead of the chain stores if you don’t already.

Rosanne W.

Excellent service! The only store within an hour drive that had the unusual product we needed (concrete parking bumpers). We called ahead and the employee not only checked his computer to see if the product was in stock, but made sure they were actually there so we would not make the hour drive for nothing.

Qwerty Y.

Would not take order over phone. Was told must place first order in person at the store due to theft issues. Was told the materials would be at the store the next day so no worries on delays. They eventually delivered the wrong materials two weeks late. This will cost me over $120 per day in delays due to hotel costs alone plus the aggravation and having better things to do with my time than deal with them. And the prices are inflated. Back to big box and no more trying to support the little guy.

After going on three years I am still waiting on a refund for the return.

HarrisBuilding S.

Stacey Hampton is beyond incredible, making sure all of our needs are met and all supplies are in when needed. She has stayed late to accommodate an order that needed to be placed and just goes above and beyond to keep us happy. Thank you Stacey, for everything you do for us! We appreciate you more then you will ever know.

Adam S.

This used to be a good company. Apparently they are under new ownership or management. Expect more than 10% of the goods to arrive in unusable condition and when you try to return them within the tiny 48 hour period they allot, it will be a huge hassle. They will also treat you as if you are in the wrong or trying to swindle them, so that’s fun. In the end you will waste lots of money and, more importantly, time dealing with them. Sad to say, but you will probably get a better deal and better quality product at lowes or home depot and have zero hassle if by chance the order is not satisfactory. Hodges lumber is not too far away, so if you want to support local business i recommend going there instead. RIP gatlin lumber, never going there again.