Twin-Star International, Inc. - Boca Raton, Florida

Overview of Twin-Star International, Inc.

Located at 750 Park of Commerce Blvd #400, Boca Raton, FL 33487, Twin-Star International, Inc. stands out as a prominent furniture manufacturer with a significant online presence. The company operates under the Website: twinstarhome.com, offering a wide range of high-quality furniture products. With 1754 reviews on Google My Business, Twin-Star has earned a solid reputation for its customer service and product quality. This average rating of 4.3/5 speaks volumes about their commitment to customer satisfaction.

Location and Accessibility

Situated in the heart of Boca Raton, Florida, Twin-Star International, Inc. is conveniently located at 750 Park of Commerce Blvd #400, Boca Raton, FL 33487. The company's address ensures easy access for those looking to visit their facility in person. Moreover, Twin-Star is committed to inclusivity, offering a wheelchair accessible entrance and wheelchair accessible parking lot, making their premises welcoming to all customers.

Specialties and Customer Service

As a furniture manufacturer, Twin-Star International, Inc. specializes in creating products that blend functionality with style. Their customer service team is particularly noteworthy, with many reviews highlighting the pleasantness and efficiency of their representatives. Issues are often quickly addressed, and there's a commendable transparency about shipping costs and policies. It's reassuring to know that shipping fees, especially for customers purchasing through specific channels like Costco, can be waived, ensuring a smooth customer experience.

Product Quality and Delivery

Customers frequently commend Twin-Star for the quality of their products and the ease of assembly. While some expected enclosed assembly instructions, the availability of original manuals made reassembly straightforward. The assembly process itself was remarkably quick, taking under an hour. The product's durability and design seem to stand the test of time, with no damage reported despite prompt shipping. This combination of quality craftsmanship and efficient service contributes to the high average opinion on platforms like Google My Business.

Recommendation for Potential Customers

For anyone in the market for reliable, stylish furniture, Twin-Star International, Inc. is highly recommended. Their commitment to customer satisfaction, evident from the numerous positive reviews, ensures a pleasant buying experience. To explore their product range or to place an order, visitors are encouraged to visit their website at twinstarhome.com. Here, they can discover a variety of furniture options that cater to different tastes and needs. Whether you're looking to furnish a new home or renovate an existing one, Twin-Star offers a promising solution.

👍 Reviews of Twin-Star International, Inc.

Jim C.

5/5

The customer service rep was very pleasant and diagnosed my need very quickly. She quoted the shipping cost multiple times so that I understood that shipping was not free. i was pleasantly surprised that since the desk was registered and purchased through Costco the part was free. The package arrived in the anticipated 7-10 day period without damage. I thought there would be assembly instructions enclosed but since I had the original manual, reassembly was no problem. The entire project took just under an hour. I highly recommend this product.

Andy F.

4/5

My customer service ticket sat for 3 weeks while I awaited a return call - I'm glad I stopped waiting and took the initiative to call back! I received excellent service from Yet, her resolution being fair and expedient. Good thing is you can see the status of your ticket online at all times, along with all updates. Very transparent.

Barbara B.

5/5

The customer service was excellent. The representative was very polite and courteous. Complied order for part and emailed confirmation email. So glad we purchased this product no long wait time to speak to customer service. I would recommend to family and friends. A rated service. Thank you Twin-Star.

Brian K.

5/5

After trying to get someone to help me at Twinstar I finally got connected with Maizie Wright-Richards. Maizie listen to what I had to say and promptly ordered a new heater fan and heating element.
I received it last week and installed it today. Well, guess what? It works just fine. I am so happy with the Customer Service and Professionalism of Maizie. Now this is someone that really loves what they do.
I attached a picture of my Fireplace that hasn't worked in over a year. Thank You Maizie for making this happen.
Brian Kornegay
Ticket #848247

Susanne R.

5/5

I am very impressed with this company. This was our third Duraflame infrared heater. They work so well we are never cold even during the coldest weather. One day we had to have the fire department here for a different reason. They noticed our heaters and even commented that we had good heat, so there's that too.
We were surprised that firemen thought space heaters were safe. Our electric bill is also manageable. The website and the service are also great. Even the agent tat called us was professional and patient.

stephen C.

3/5

I submitted a ticket on Feb 26...today March 6, I finally got a response ..I was initially told I would get a response in 24 - 48 hours..not such thing..I had to call back in after 96 hours and again was told I would get a response back in 24-48 hours (ticket was escalated). Nope, still not response. I called back in and this time was again told 24-48 hours..I finally got a call this time before the 48 hours were up. My NEW heater stopped working after about a month. The person who called me said they would send a new switch out and I would have to break the heater down to replace it. I told them it was not satisfactory as it was under warranty and only about a month before it failed. she agreed to send a new one but it will have a different model number, but she assured me it was EXACTLY the same. If not , i will contact her back. it will take about 13 days before I can get the new one. While the representative that call me today was very nice and took care of things as I thought they should be , I can not say that the customer service response is good. in fact, i would rate it as poor.

Cathy O.

5/5

Gigi did a wonderful job taking care of my problem. She followed up with me until the issue was resolved. She has wonderful customer service skills and treated me with the utmost respect and assured me that duraflame stands 100% behind there products. Thank you Gigi for helping me solve the problem bGod bless you⭐️⭐️⭐️⭐️⭐️

Amy O.

5/5

Gigi was very patient and helpful when diagnosing the issue with our fireplace heater. She walked us through the process and when we could not reset the unit she offered the part at no charge and explained how easily it can be replaced.