High Sierra Propane - Portola, California

Okay, here’s a detailed overview of High Sierra Propane, presented in a formal and helpful manner:

High Sierra Propane: A Reliable Propane Provider

For individuals and businesses in the Portola, California area and beyond, High Sierra Propane stands as a dependable propane supplier. Located at 73769 S Delleker Rd, Portola, CA 96122, United States, and readily accessible at 530-291-1099, this company has established a strong reputation for service and reliability. Their website, highsierragas.com, provides customers with convenient access to information and resources.

Key Features and Services

High Sierra Propane focuses primarily on the distribution and sale of propane. They cater to a diverse clientele, including residential customers needing fuel for heating and appliances, and commercial clients requiring propane for various industrial and logistical applications. The company prides itself on providing a consistent and timely supply. Their commitment to customer satisfaction is evident in their operational practices, ensuring safe and efficient delivery and service.

Location and Accessibility

The physical location at 73769 S Delleker Rd is strategically positioned to serve the communities surrounding Portola. It’s a well-maintained facility, and importantly, High Sierra Propane has invested in accessibility, offering a wheelchair-accessible car park and wheelchair-accessible entrance. This demonstrates a dedication to inclusivity and ensuring that all customers can easily access their services.

Customer Feedback and Reputation

High Sierra Propane consistently receives positive feedback, as reflected by the 103 reviews available on Google My Business, with an impressive average rating of 4.8/5. Several reviews highlight exceptional customer service, particularly emphasizing a willingness to go above and beyond to resolve issues promptly and effectively. There’s a clear sense of responsiveness and a dedication to building strong customer relationships. The speed of response in emergency situations, as mentioned in several accounts, is a particularly noteworthy aspect of their service.

Additional Information

It’s worth noting that the company's website (highsierragas.com) offers details regarding service areas, pricing, and safety protocols. You can also find contact information and frequently asked questions.

Recommendation

Based on the consistently high ratings and customer testimonials, High Sierra Propane appears to be an excellent choice for those seeking a trustworthy and responsive propane supplier. For a comprehensive understanding of their services and to arrange a consultation, we strongly recommend visiting their website at highsierragas.com. Don’t hesitate to contact them directly at 530-291-1099 to discuss your specific needs.

👍 Reviews of High Sierra Propane

Jeff B.

5/5

Could not be happier. Had an emergency and Matt came a running and fixed our issue very quickly and with a friendly smile after hours. Highly recommend!!

Meghan B.

1/5

I have had a horrible experience with this company. I called for help as I moved into a new home and was charged $230 for just a phone call. The story changed multiple times that the service tech didn’t leave yet, then they were at my house upon checking cameras they changed the story to they were at the end of my road. I received no customer service and was treated horribly, told they had notes saying I have “history” because I called for help 2 times. One in which they offered to send a tech. Then receive high priced bills with only one.day to pay. The workers are unprofessional and don’t conduct business properly. Just want to warn people.

Mary

1/5

First experience with them was great, good customer service. Second time, got a guy who answered the phone and put me on hold, only to transfer the call to the lady who works there, to tell me we had to prepay for being late. When we went in to pay, we were never told this and when I called to get a refill and check price, the lady said they could come out and gave me a date, and still didn’t tell me about pre paying. Said I call back once I checked prices and when I called back I got this guy with a rude attitude, he put me on hold and transferred the call. Didn’t even have the decency to come back to the phone and tell me himself about pre paying. Only one time late due to a death in the family and work slowed. Bad timing YES.. and with inflation some of us are hurting. Still it was one time. If this is how they run their business, then next time let your customers know and send an email explaining this, or when you go in to pay, say something to your customer, this is how you do business. But you don’t just lay this on last minute when calling to get propane delivered, AND they still didn’t tell us on the first call. It took me calling back and getting this jerky guy putting me on hold to have the lady tell me. Maybe let people know this is how you run your business. Send a letter, send a email with the bill explaining late payments. Say something when you go into pay! There all nice to get your business at first, but if you go over too many months with late a payment, then not so nice, and no understanding whatsoever, and they don’t even explain their rules or let you know what the consequences are for being late past a certain amount of time. They sure did get there finance change along with the late payment and though! Good to know how they work. I’ll be sure to tell family and friends to go somewhere else. Get it together High Sierra. Being polite should be at all times not when it fits you! And if you put someone on hold, come back to the phone and handle the conversation you started, don’t pass it off to someone else. They sure are were nice first time to get your business.

Samuel L.

5/5

Great local company. Their prices are good and they usually have a good delivery time. Highly recommended in my opinion.

Pearl C.

5/5

They have a great team ! The service they provide is extremely appreciated.

PR V.

5/5

For over forty years, we were required to utilize the services of PG&E down at "sea level" for our natural gas needs. Dozens of times, screaming at Customer Service folks......
Now we have moved to the The Sierras and have a choice in our gas needs. We decided on High Sierra Gas, and have had almost as many great experiences with the staff there. This past Winter has proven just how difficult service can be with storms, higher gas usage, etc, and the gang at High Sierra has not only been competitively priced, but also have bent over backwards to get us delivery, come storm or sunny skies.

Ron T.

5/5

Fantastic people they’re right on the spot when you need them and very friendly.

Nichole B.

5/5

It so nice to walk into the office and be greeted with smiles and meaningful hello’s & what can we do for you.
After last years record breaking snowfall I have even more respect for the drivers going out there wading through the snow & dragging the hose around to keep us filled at the Sierra Motel, Nichole’s Coffee & Deli & our home.
Friendly, knowledgeable & competitive prices says it all. Keep up the excellent work & thank you for your service.